Extended Stay America - Los Angeles - Monrovia

david 

on Expedia

8 years ago

dont stay there they provide nothing I would never stay there again. the first room had a broken couch and the burners on the stove were on the counter. moved me to a second room where they could not get me internet service for my whole stay which was three days. the telephone in the room had no power or data coming in so you had to use your cell phone to call to the front desk to ask for more sheets because the other ones had bugs crawling on them. I slept in my jeans and long sleeve shirt the whole time. the fridge in the ... read more

Anonymous 

on Expedia

8 years ago

Room has a wet damp / animal smell Had to relocate to another hotel because it was overbooked and our room was given to another party. Charged for a one night stay even when the hotel had no rooms available for our stay. Currently asking for a refund and waiting a response for their mistake in over booking. 

Elizabeth 

on Expedia

8 years ago

Hotel has seen better days. At check in desk, girl couldn`t find reservation. Asked me if I was at right hotel. When we got to !st room, went to urinate, toilet over flowed. Got us another room, hall smelled like dog. Rooms looked dingy. Mold in bathtub. No ice machine. Grab and go breakfast is a joke. Upon checkout, was greeted by vomit pie in front door outside. Trash cans full. 

Brian 

on Expedia

8 years ago

Gross Carpet in the room was stained, the desk chair had crusty stains on it, the drywall in it shower was bubbling and peeling, the elevators stank of smoke, the hallway smelled like spagetti. Also, they were completely out of shampoo. 

mark 

on Expedia

8 years ago

Horrible hotel in a great area Not impressed with this place. Why have a kitchen when there are not pans, paper towels, coffee machine or even an ice bucket and glasses. I went to the front desk and asked for glasses, an ice bucket and ice - I was told they do not offer any of these items. I had to drive to a 7-11 and buy all three. 

Anonymous 

on Expedia

8 years ago

Would not stay again We booked a room at the Monrovia property which they oversold and had to send us to their nearby Arcadia property. However, we were extremely dissatisfied with this hotel. As we pulled the sheets down there was a long hair and stains on the sheets. The toilet seat was falling off and there were bad patch jobs in the shower where the curtain rod attaches. Overall just felt like it was dirty. 

Deborah 

on Expedia

8 years ago

The key didn't work and we had to walk the halls looking for someone to fix it. We called from the lobby phone probably 10 times before finally trying to walk the halls and find someone. When we did she argued with us that it had not been more than 15 minutes. Argued! It was 1:00 am 

Anonymous 

on Expedia

8 years ago

Hotel is in a great location When we arrived to our room the sofa bed was broken (where our 2 boys were going to sleep) so we were moved to another room. The second room they put us in had roaches crawling on the bed but we did not discover this until after 10pm and at that hour there were no other rooms to move a family of four to. 

richard 

on Expedia

8 years ago

The stag were rude when asked about extra towels. Rude staff, when asked about extra towels none were provided or available. The breakfast was limited and they had cheap snacks. I will not be staying here again!