This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, but bad service Bad experience, first it was difficult to find some one at the front desk when we came a bit. We called in advance and told them that we will be checking in late, but when we came nobody was in there at the front desk, and it took 10 minutes for some body to come out. Then they said reservation was canceled, but glad to say that they gave us the rooms. Rooms were clean and in good condition, but the Bath room shower was not working, The front desk person said she cant do any thing till the mainten... read more
Business response:
We apologize for the service and maintenance issue you encountered while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Check in and check out was great. The staff at the counter was very helpful and made sure we got help right away. The things we found very uncomfortable was once we got settled in to our room a house cleaning lady tried opening up our room. Once I looked threw the hole and un hooked the latch she reached in to our fridge saying she left something in our freezer???? There was nothing there and she said oh must of been a different room. Super unprofessional the fact that there is no privacy hangers per your policy makes the ro... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
How can a hotel in 2018 have NO ice machines???? The noise was similar to being in the infield at a NASCar event.
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations in regards to the ice machine and for the noise issues you experienced while you were here. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not a clean place, not a queen bed, ants in the room, toilet didn’t flush, no shampoo,
Business response:
Christopher, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Wasn’t worth it for the price
Business response:
Please accept our apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
There were roaches
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the h... read more
Wat to many things to list were wrong with Expedia halding my reservations and hotel staff!!! Rooms didnt get what i paid for had to settel for a room because that what was left because they didnt have my prepaid reservations
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Very disappointed False info and pictures were presented on the site. The pictures looked great on the website but in person were totally different. It also states free breakfast but in reality you were only presented with snack items, no ice on the floors, the site also stated that a gym was available but of course there was no gym at all or free access to a nearby gym. So I felt like I was lied to and I didn’t enjoy my stay at all! I also dislike the process of having to request all your dishes & cooking utensils and havin... read more
Business response:
We sincerely apologize for falling short of your expectations for an enjoyable stay. Your concern for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Regarding the gym, please know we will verify the information on our website is current and accurate so our guests are aware of our offerings. Please consider giving us anothe... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.