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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The initial reception was like being processed in to some kind of detention center. They even asked for my wife's ID. For kitchen items, coffee maker, cups, dish washing soap etc. I had ask for them and pick them up at front desk. Some of the staff were friendlier than others. No bugs, clean, cheap and very basic.
Business response:
Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
They don’t accept cash Bathroom was a bit dirty and they didn’t accept cash. That’s a bummer because I don’t like using my credit card.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes.Also, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation... read more
Not very clean. Trash outside the entrance. A lot of noise at night.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. Also, we are sorry your sleep was disturbed by noise from nearby guests. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Didnt like that the back door wasnt locked all night... anyone could come in and out at whatever time. My room was right next to the door. And i had children with me. The homeless in the area is big problem too
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Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Check in was fast easy
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.