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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best customer service I’ve ever experienced hands down. The front desk staff is excellent. We were there for two and a half months and they made sure we had everything we needed from day one to the last day.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with the front desk team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Had another great experience I come here often for work perfect place to stay if you want peace and quiet...the customer service is over the top and I love Micheal up front is the man!! He will make sure you are well taken care through your entire Visit
Business response:
Kenny, thank you for returning to Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by Micheal was beyond your expectations. We will share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good Stay Good
WILL BE BOOKING AGAIN Rented the room with a King bed, Sofa, and kitchenette - the room was well big enough! Clean and comfortable! Staff was super nice! and aware of events to make conversation
Business response:
Pauline, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy and happy to read our associates made a remarkable impression. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
Someone tried to open my room door during the night, mind you I was all alone. I woke up with bug bites, funky smelling bathroom, room is small.
Business response:
We are very sorry for the unfortunate incident you mentioned. Please know that we take the security of our guests very seriously, so we assure you that we are investigating this issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope to again in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.