Extended Stay America - Los Angeles - Monrovia

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for choosing to stay with us. We're glad to know our location was ideal for your needs and that you liked your well-equipped room. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our superb staff and that our location was convenient for you. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mike, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your fully-equipped room and that our location was convenient for your needs. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Although you liked our location, please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one! We appreciate your feedback and look forward to your next visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management 

Business response:

Jessica, thank you for the glowing review of Extended Stay America. We are glad to know you had a great stay with us and were especially impressed by the service provided by our friendly associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management