Extended Stay America - Los Angeles - Monrovia

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Thank you once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our prime location. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a delight to know you were happy with the comfort of your well-appointed room and that you had a great stay with us. Thank you once again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Nicolas, thank you for sharing your concern. We are sorry you were unhappy with the size of your room and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the issue you encountered at the time of check-in and regret the problems you mentioned. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. Thanks again, and we hope you will consider returning to our hotel on your next vi... read more

Business response:

Nancy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management