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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok, nothing special Check in was a bit of a hassle since their internet was down and they had to check us in manually, it took a while as there were others checking in prior to us arriving. We finally checked in, got up to the 4th floor to our room and the keys didn't work. Went back down and they fixed the issue pretty quickly. No internet the 1st day we were there due to their issues, sucked because they advertise the room with wifi but nothing they could really do if the system was down. The hotel looks so much better fro... read more
Business response:
Thank you for the feedback. We are sorry for the issue you encountered at the time of check-in and regret the problems you mentioned. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. Thanks again, and we hope you will consider returning to our hotel on your next vi... read more
Business response:
Nancy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
clean spacious rooms. I would have like to find a Stay America with a pool though.
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you liked your well-appointed room and that you had a pleasant time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
Ruth, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Susanne, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Enjoyed my stay. Very comfortable overall and everyone was friendly and professional. Sally at the front desk was always helpful whenever I had questions or needed help with something.
Business response:
Robert, thank you for writing such a lovely review about your stay at Extended Stay America. We are delighted to know you had a great time with us and that Sally made your stay a memorable one. We will share your kind compliments with her as it will certainly make her day. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Really liked the location close to fwy and restaurants
Business response:
Thank you for choosing to stay at Extended Stay America and for the wonderful feedback. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great staff who understands your situation without asking too much. Items were fixed promptly when questioned (we had a minor shower/bath problem). The hvac unit is a tad outdated though.
Business response:
We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our staff. However, we're sorry for the inconvenience you had due to the HVAC unit. Our maintenance team is fixing the problem you mentioned. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,393 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.