Extended Stay America - Los Angeles - Monrovia

Business response:

Thank you for being a guest at our hotel. Although you liked certain aspects of your stay, we are sorry for the noise issue and that you found the sofa bed uncomfortable. We wish we were given a chance to correct the situation while you were here by changing your room. Please consider giving us another chance to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to evaluate your experience at our hotel. We are glad to know you liked your well-maintained room and found our location convenient enough to your needs. However, we are sorry for the internet issue and that our breakfast offerings weren’t to your liking. Your feedback is shared with appropriate individuals in our organization in an effort to improve our service and facilities going forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Laura, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Wow - Christina, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Justin, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Shu, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the value we offer. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Bruce, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Cath, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely,... read more

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management