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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for Santa Anita I travel to horse tracks around the country. This was very convenient to Santa Anita. Local restaurant selection was excellent. The room itself looked run-down. Carpet stain. Cracking seams in bath and kitchen. TV remote was absolutely grungy, which was nasty. But the shape of the tiny suite was perfect, and I credit the solid windows for keeping out the freeway noise.
Business response:
Colin, thank you for sharing your experience at Extended Stay America. We are happy to know you liked our location and had a good time in your room. It was a pleasure hosting you and we hope to do so again soon. Sincerely, Hotel Management
Just What I Was Looking For Just what I was looking for. Clean, efficient, convenient parking and food. Places to walk my dog and park my car trailer. Room was quite in spite of being next to the freeway. Room clean, air conditioning working well and easy to adjust, bed comfortable, great shower and handy kitchen. I would return.
Business response:
Glenn, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel Besides one the staff as a whole are great very warm hearted and funny they actually care about your needs
Business response:
Thanks for the wonderful comments. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It as a pleasure serving you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Unprofessional staff When we arrive need to wait about 30mn for somebody show up at the lobby for doing the check in, we call like 10 times and looking around the lobby and Office and is nobody There. I m very disappointed about the staff.
Business response:
Daniela, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Usually perfect this stay not so much! Floor was sticky, like mop used was either not clean OR they use the spray on mop cleaner and forgot to rinse. Refrigerator door sticks!
Business response:
Ettie, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Hotel good. Some what old. Rooms are fairly nice When toilet flushed, took at lease 10 minutes to fill up before flushing again. Light fixture, broke. Had to disconnect cord from walk to turn off lamp. Hotel was nice enough to discount my room fee by 15%.
Business response:
Vickie, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, General Manager
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, General Manager
Nice and clean The hotels it's close to the markets and shopping center
Business response:
Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that our location was ideal for your needs. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.