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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Usually perfect this stay not so much! Floor was sticky, like mop used was either not clean OR they use the spray on mop cleaner and forgot to rinse. Refrigerator door sticks!
Business response:
Ettie, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Hotel good. Some what old. Rooms are fairly nice When toilet flushed, took at lease 10 minutes to fill up before flushing again. Light fixture, broke. Had to disconnect cord from walk to turn off lamp. Hotel was nice enough to discount my room fee by 15%.
Business response:
Vickie, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, General Manager
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, General Manager
Nice and clean The hotels it's close to the markets and shopping center
Business response:
Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that our location was ideal for your needs. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Night counter person was rude.
Business response:
Terry, I am extremely concerned to read your comments and apologize that one of our staff member was rude to you. I know our associates genuinely cares about providing an enjoyable so this incident is not a reflection of our usual service. We regret the inconvenience this caused. I have discussed the concern with the particular member so that such instances are not repeated. We hope you will consider a second visit. Sincerely, General Manager
It was quiet and relaxing. Keep up the good work.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
I love the hotel It was very nice i did wish we cud stay 1 more day.. near shops, santa anita mall and movie theatre
Business response:
Thank you for sharing your wonderful review of Extended Stay America. It’s our pleasure knowing you had an excellent stay and that our convenient location made it even more memorable. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Los Angeles - Monrovia, and we hope to welcome you back in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.