Extended Stay America - Los Angeles - Monrovia

Business response:

Walter, we are glad you stayed with us. We are happy your overall stay with us was a pleasant one. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Jan, thank you for choosing Extended Stay America - Los Angeles - Monrovia and sharing a nice rating. We are glad to see you had a pleasant stay and hope to welcome you again whenever your travels bring you back here. Sincerely, General Manager 

Business response:

We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you'll make plans to stay with us again. Sincerely... read more

Business response:

Dominique, thank you for your kind rating of Extended Stay America - Los Angeles - Monrovia. It's great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know your overall stay was good, but I am sorry we missed meeting some of your expectations. Please know the in-room amenities of your room is kept at the front desk and it is always available upon request. We hope you will choose us again the next time you are in this area. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at our hotel. We are happy you liked our location as well as helpful and professional associates. It is nice to know you overall had a pleasant stay with us. We will make a note of your feedback in regard to our breakfast offerings and look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Celineg, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our breakfast offerings. That being said, we are sorry for the service issue you encountered while here. I would like to inform you that towels and linens may be exchanged at the front desk anytime and complimentary.Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates th... read more

Business response:

Richard, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Monrovia. We are happy to read you you had an overall pleasant visit. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. Please accept our apologies if we did not communicate this to you at check-in We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Mana... read more

Business response:

Thank you for taking the time to post your review. We apologize for the cleanliness issues in your room and for failing to solve this in a manner that would have given you a better opinion of us. Your concerns are been shared with the housekeeping team to ensure oversights such as this do not happen again. We hope to have the opportunity to welcome you back. Sincerely, General Manager