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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good customer service. And a very clean place in general
Business response:
Katherine, we can’t thank you enough for the perfect rating of Extended Stay America - Los Angeles - Monrovia. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, General Manager
Low cost hotel Was unable to get the shower working after repeated complaints. Otherwise it was a comfortable stay.
Business response:
Joe, thank you for your feedback. Although your overall stay was pleasant, we are sorry for the issues you faced and regret the inconvenience it caused. Your concerns have been shared with our Maintenance team in an effort to be more diligent further. We hope to have one more chance so we can show you the example of our hospitality. Sincerely, General Manager
Business response:
Katherine, we can’t thank you enough for the perfect rating of Extended Stay America - Los Angeles - Monrovia. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, General Manager
Clean but noisy It was ok. Clean but the didnt sleep well because of the noise on the hallway/outside.
Business response:
Thank you for evaluating your stay at Extended Stay America - Los Angeles - Monrovia. We are pleased to know had a pleasant stay and that you were impressed with the cleanliness your room. However, I am sorry your sleep was disturbed by noise from nearby guests. We were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another room. Thanks again for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, General Manag... read more
Making a negative into a positive I had a not so great experience the evening before. I went to check out the next day and I wasn't going to say anything further just going to go to a different hotel that night. The lady at the desk asked me how everything was I hesitated and then I told her about a not a very good experience in the room. She then took it upon herself to correct the situation. She offered a couple different things and I asked if possibly a different room for an additional night. She obliged and gave me a rea... read more
Business response:
Leona, thanks for posting a review. We are sorry for the inconvenience you had in your first room but we are pleased our staff resolved the situation to your satisfaction. I will surely share your praises with my front desk associate for a job well-done. We hope to welcome you back soon at Extended Stay America - Los Angeles – Monrovia. Sincerely, General Manager
Not the greatest Breakfast minimal, dining area small, one guest sprawled asleep on couch next to her bicycle.
Business response:
Walter, we are glad you stayed with us. We are happy your overall stay with us was a pleasant one. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Jan, thank you for choosing Extended Stay America - Los Angeles - Monrovia and sharing a nice rating. We are glad to see you had a pleasant stay and hope to welcome you again whenever your travels bring you back here. Sincerely, General Manager
Have patience for your requested dishes This location needs a face life , you can tell maintenance try's to keep up .
Business response:
We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you'll make plans to stay with us again. Sincerely... read more
Business response:
Dominique, thank you for your kind rating of Extended Stay America - Los Angeles - Monrovia. It's great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.