Extended Stay America - Los Angeles - Monrovia

Business response:

Thank you for taking the time to share your feedback. We are pleased to know your overall stay was good, but I am sorry we missed meeting some of your expectations. Please know the in-room amenities of your room is kept at the front desk and it is always available upon request. We hope you will choose us again the next time you are in this area. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at our hotel. We are happy you liked our location as well as helpful and professional associates. It is nice to know you overall had a pleasant stay with us. We will make a note of your feedback in regard to our breakfast offerings and look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Celineg, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our breakfast offerings. That being said, we are sorry for the service issue you encountered while here. I would like to inform you that towels and linens may be exchanged at the front desk anytime and complimentary.Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates th... read more

Business response:

Richard, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Monrovia. We are happy to read you you had an overall pleasant visit. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. Please accept our apologies if we did not communicate this to you at check-in We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Mana... read more

Business response:

Thank you for taking the time to post your review. We apologize for the cleanliness issues in your room and for failing to solve this in a manner that would have given you a better opinion of us. Your concerns are been shared with the housekeeping team to ensure oversights such as this do not happen again. We hope to have the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Los Angeles - Monrovia. We are delighted to know our location was ideal for your needs and that you were impressed with most aspects of our hotel. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager 

Business response:

Regina, thank you so much for the positive feedback about your stay at Extended Stay America - Los Angeles – Monrovia. Making sure that each guest's stay is flawless is what we strive for every day. and your recognition of our efforts goes a long way in motivating us to do even better. Thanks again, we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice review of Extended Stay America - Los Angeles - Monrovia. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager