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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Give me a real blanket! Nothing needed repaired. People were friendly. The biggest problem was the quality of the blankets & towels. The blanket was very thin we had to get a second one for the second night. The towels were scratchy & thin. It seems to have gone downhill since the last time we were there. Doors were slamming & waking us up on Sunday & it was not at all peaceful. Monday was better. If they want to be our go to place to stay when we visit friends at least 4 or 5 times a year, they need to step up the quality o... read more
This experience has been my best ever, thanx to Brianna!! The staff here is so awsome, I have enjoyed my stay here so much and will totally recommend this place to everyone I know!! Thank you so much Brianna for making my stay here so enjoyable!!
Business response:
Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Clean and tidy We had a wonderful stay here, the kitchenette was convenient, the room was clean and tidy. Overall it was good stay.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you had a wonderful stay and enjoyed our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
aceptable si te dan una habitacion desocupada..... en general el hotel limpio confortable con buena ubicación,el problema fue que me asignaron dos veces una habitación ocupada ...la tercera fue la vencida, en ese aspecto muy mal servicio o control de habitaciones
Rude manager, maid service and not accommodating. I've stayed here twice, but this will be my last time. The staff are not overly accommodating with requests and the maid service is downright rude and sloppy. Even one of the managers at the hotel (female, I think her name began with a J or G) was snippy. Anyway, it seemed better last time in April when we were here, but given how it's run now, I wouldn't ever recommend this place. Pass on this hotel --- the DoubleTree is maybe $20 more a night, but completely worth it. Regre... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.