This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel Great location, a lot of restaurants around and close to the freeway. Room was clean the only thing was the bathroom sink water stopper was broken and the water would t drain had to use the kitchen sink to wash teeth and hand other than that room was great. Def would stay there again!
3 days stay Room was small for a suite.the air condition took a long time to cool the room. No service at all for 3 days stay. Have to do everything myself taking garbage out, buying shampoo and conditioner. Poor breakfast, the area was nice and close to high way.
Weekend getaway The staff was wonderful, very courteous and professional. We needed extra towels before we checked out and they didnt hesitate to bring some to the room. Good location, easy access to the FWY and restaurants, stores all around.
Keys didn't work, place is filthy, rooms in poor repair, said served breakfast with was cold tasteless coffee and chemical filled stale breakfast bars. Shampoo only on request no other amenities. o
Business response:
Dear Guest, We are very sorry to learn that your visit fell short of expectations and that multiple aspects of your stay caused frustration. We understand how disappointing it can be to encounter issues with room condition, available amenities, and the breakfast experience. Your comments have been shared with the appropriate leadership teams to ensure these areas receive the attention they deserve. We apologize for the inconvenience this caused and hope you will consider giving us another opportunity to provide a more comfor... read more
Room was not in good condition. Wifi didnt work. Tub and shower needs to be replaced . Sink faucet handle was not attached (was basically placed on top) could not use the sink. Microwave needs to be replaced. the
Business response:
Dear Guest, We’re sorry that maintenance concerns detracted from the quality of your stay, and we appreciate you bringing these concerns to our attention. A comfortable, functional accommodation is a fundamental part of the experience we strive to provide, and we apologize that we did not fully deliver on that during your visit. Your comments have been shared with the appropriate teams to help improve room maintenance and readiness. We hope to welcome you back for a more comfortable and seamless stay in the future. Guest ins... read more
I travel a lot. This hotel was just awful. Checked in to our room. Bathroom had cleaning supplies, rubber gloves, dirty towels. Checked into the SECOND room, shower didn’t work, rude staff, dirty cleaning rags hanging from the shower rod. You can’t make this stuff up. I was incredulous. Never again.
Business response:
Dear Guest, We’re very sorry to hear about the condition of the rooms you encountered and the frustration this caused during your stay. Discovering housekeeping items left behind and then facing additional room-related issues is understandably upsetting and not the experience we aim to provide. We also regret that your interaction with our team did not feel courteous or supportive at that moment. What you experienced is unacceptable by our standards, and your feedback has been shared internally to reinforce expectations arou... read more
The staff were terrible!! Not professional at all I had to wait for 10 minutes for someone to come help me … the room wasn’t as clean as expected and the bed had some metal springs coming out the bed !! The breakfast bar area wasn’t prepared at all coffee wasn’t ready either the hotel experience wasn’t good at all I wouldn’t recommend coming back !!
Business response:
Dear Guest, We’re very sorry to hear how frustrating it was to arrive and not receive the assistance you expected, and we understand how upsetting it can be to feel unable to reach someone for support when it’s needed. We also understand how disappointing it must have been to encounter concerns with room cleanliness, the condition of the bed, and the preparation of the breakfast area. Additionally, we apologize that the coffee was not ready, as this is an important part of the morning experience for many guests. Your feedbac... read more
No dishes, cutlery making the kitchen a waste.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back ... read more
The only reason I give it 2 stars is because the staff was amazing. Everyone was super friendly and kind, but the rooms were not completely clean and the first room was leaking from the ceiling in two different spots. We were thankfully moved to a different room, but it was a smaller bed and so the last night there was very uncomfortable. Also there was a dead roach in the kitchen cabinet. Another issue was that they let homeless people come in to get their “free breakfast” which was just coffee and wrapped muffins and grano... read more
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you that we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Moreover, we have also noted the concerns you outlined about the breakfast area and the overall room cleanliness. That being said, thank you for mentioning your kind words for our thoughtful t... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.