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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and unsafe.
Business response:
Dear Guest, Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
The staff are nice but the room and the whole place felt neglected. It smells and
Business response:
Dear Guest, Thank you for your review. Your candor is appreciated. We are pleased to know our team left a positive impression, and we also understand your concerns regarding the overall condition and atmosphere during your stay. We strive to deliver a well-kept, comfortable environment every day, and your comments highlight areas that deserve closer attention. Please know that we remain focused on maintaining our standards and will work to prevent such lapses from repeating. Your input is truly valued, and we hope you will c... read more
The room felt neglected and old. Even worse, the hallways and ice room smelled like someone had urinated in them. It was very uncomfortable and we had to go elsewhere.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that the accommodations did not provide the sense of cleanliness and comfort you were expecting. The concerns you described fall far below our standards, and we understand how disappointing this must have been. Your feedback has been passed along to the appropriate team for improvements. We appreciate you bringing this to our attention and remain committed to strengthening the overall guest experience. We hope to have the opportunity to make your next stay with us ... read more
No front desk when we came to check in had to wait 10 mins The hotel was so old but covered up with new paint The shower was horrible and the hair dyer was broken and smoke coming out … called the front desk and no one picked up The breakfast was only some breakfast bar.. never ever come back or book with this hotel chain ..
Business response:
Dear Guest, Thank you for sharing your experience, and we’re very sorry for the difficulties you encountered during your stay. We apologize for the delay at check-in and understand how frustrating it was not to find someone available when you arrived. We’re also sorry that the room’s condition, including the shower and malfunctioning hair dryer, fell far below expectations, and that you were unable to reach the team when you needed assistance. We’re also sorry that our complimentary grab-and-go breakfast offering did not mee... read more
Smelled like fish, felt dirty and cheap
Business response:
Dear Adrian, We’re very sorry to hear that your stay did not meet expectations, and we apologize for the discomfort you experienced. Cleanliness and guest comfort are top priorities for us, and we regret that your room did not reflect these standards. Your feedback has been shared with our team to ensure greater attention to detail and to help improve the overall guest experience. We understand how disappointing this must have been and hope you will consider giving us another opportunity in the future so we can provide a mor... read more
Some of the technology needs to be updated
Business response:
Dear Joseph, Thank you for taking the time to share your thoughts with us. We regret that certain features of your room did not meet the level of convenience you expected. Your feedback has been shared with our team, as it is valuable in guiding future enhancements. We appreciate your input and look forward to welcoming you back soon for a stay that offers a more updated and comfortable experience. Sincerely, Hotel Management
Bad place Bad smell, stained bedding and carpets, curtains in need of replacing, water bubble in ceiling above the bed, refrigerator and the Ac were loud when running, mold in the bathrooms, mattress stained, holes and tears in couch. TV was old could only watch their cable instead of stream your services on a smart tv. Had to check out any dishes or appliances you wanted to use. No shampoo or lotion but they did have some small bars of soap available. I would never stay here again.
Business response:
Dear Jeff, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your stay did not meet expectations, and we understand how frustrating the issues you described must have been. While some features of the property have certain limitations, your comments highlight areas where we can focus on improvements to create a cleaner, more comfortable, and better-equipped environment for our guests. Please be assured that your concerns have been shared with our team and will be addressed promptly. We sinc... read more
Dust bunnies on the side of the bed, bathroom smells like marijuana, Checked in pretty late and just wanted to shower and sleep however, you have to request shampoo from th
Business response:
Dear Cindy, We are sorry to hear that your experience was not as smooth or comfortable as it should have been. Discovering lapses in cleanliness can be disappointing, especially when arriving late and hoping for rest. We also regret any inconvenience caused by needing to request certain essentials rather than having them readily available. Your observations are important and will be shared with our team to help maintain our attention to detail. We remain committed to enhancing the quality of each guest’s visit and hope you w... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.