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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very dissatisfied with my stay. This was the only hotel that had availability and the AC was not working. Along with that, there was a funky smell as he walked into the room. I tried asking the front to see if there was any other room available and they told me no and the best they can do is offer a 15% discount. That still does not justify the condition I am in from how I slept. Then they wanted to charge me a late checkout.
Business response:
Dear Meelad, We are sorry that your stay was marked by discomfort and that the condition of the room did not meet expectations. We also understand how disappointing it must have been not to be offered a better solution when you raised your concerns. Your concerns will be reviewed with our team to ensure more thoughtful and flexible service in the future. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks ... read more
Quit
Business response:
Dear Nerio, We apologize for the experience you had during your stay. No guest should leave feeling that their expectations were completely unmet. Your comments will be shared with our team to ensure we are addressing every guest's concern and reinforcing higher standards across the board. We appreciate you taking the time to share your feedback. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Where should I begin the girl who was at the front desk that evening seemed less interested in me as a I with her. She was Kurt and seemed as if I was wasting her time. Considering I really only stayed the one night she didn't offer let us prorate you stay as a dorm or gesture of good faith and communion. That's how you
Business response:
Dear Albert, We're sorry that your interaction at the front desk left you feeling dismissed. Every guest deserves to be treated with patience and courtesy, and it's concerning that this wasn't your experience. We want each visit to feel welcoming and fair, and your feedback helps us address any areas where this standard was not met. We appreciate you bringing this to our attention and regret that this first impression made your short stay less comfortable than it should have been. Please accept our apologies, and we hope you... read more
Cleanliness big issue
Business response:
Dear Guest, We sincerely apologize that the cleanliness did not meet your expectations. This is a key focus for us, and your experience is not what we aim to provide. We will address this with our team to ensure more thorough attention is given moving forward. Thank you for bringing it to our attention. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality. Sincerely, Hotel Management
Staff was generally courteous. Room was clean to start with, but by the time I finished my two weeks stay, it definitely needed room service (their policy is no free room service for stays upto two weeks - so you have to remove your trash too). You have to ask for utensils and dishes at the front desk if you intend to cook. In my room the fridge was leaking and it didn't get fixed till I left.
Business response:
Dear Guest,We're glad the room met your expectations upon arrival and that the team treated you kindly throughout your stay. We understand how a longer visit without automatic housekeeping can be inconvenient, and we appreciate you managing those details. Kitchen items are kept at the front desk to ensure they're clean and ready for each guest, and our team is always happy to provide them upon request. We're sorry the refrigerator wasn't addressed in time and will follow up with maintenance to help prevent delays in the futu... read more
The worst I ever stayed in . Rooms dirty , no shampoo, towels old . Never again
Business response:
Dear Guest,We're sorry your experience left such a negative impression. The condition of the rooms you described does not reflect the standards we aim to maintain. We will share your comments with our housekeeping department to ensure extra attention is given to the room presentation. Regarding the towels and toiletries, they are kept at the front desk to ensure everything provided is clean and ready for each guest, and our team is available to supply these upon request. We are committed to continually improving and going ab... read more
Shocked and disgusted We paid $700 for four nights. There were cockroaches. The room key would not work. We had to replace it several times throughout our four night stay. There was rarely an attendent there to assist us. Kitchen sink was clogged. Wet stains in hallway. We took our own trash out. When my husband tried to rebook because he is working on fire clean up and is having a hard time finding hotels in the area, they stated they wouldn't book to us because of an odor in the room, but wouldnt specify what kind of odor.... read more
Business response:
Dear Guest,Thank you for taking the time to share your concerns. We sincerely apologize for the distress you experienced during your stay. It’s deeply troubling to hear that the condition of your accommodations and the level of support provided did not meet expectations. Your comments have been taken seriously and shared with our team so that the issues noted can be addressed. We value all guests and strive for consistency in service. We hope there’s an opportunity in the future to restore your trust with a better experience... read more
The halls smell like something died. The bathroom has mold around the tub. There was food in the kitchen sink. Maid needs to be more thorough in cleaning. So im sure sheets weren't even changed. Elevator is slow as hell and loud. No ice machines. Coffee wasn't fresh. And breakfast didn't exist. False advertisement.
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the level of service and cleanliness we strive to provide. The concerns you mentioned are being taken seriously, and we will be addressing these issues directly with our housekeeping team. Additionally, we regret that the elevator, amenities, and breakfast options didn’t meet your expectations. Your feedback is invaluable, and we are committed to making improvements in these areas to provide a better experience... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.