This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fish Smile everywhere in Hotel . Bad Smile inside the Hotel Room.
Business response:
Dear Guest,We sincerely apologize for the unpleasant atmosphere you encountered during your stay. A fresh and comfortable environment is essential, and it’s disappointing that we did not meet that expectation. Your feedback will be shared with our team so we can address this issue and ensure a better experience for our guests. We appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Building had a strong small of cigarettes. Toilet was broken on the first room and they had no maintenance staff to fix it. Got transferred to another room the following day, which had bugs in the kitchen (small roaches). Very disappointed
Business response:
Dear Mikael,We’re sorry that your experience was impacted by these issues. A welcoming and well-maintained environment is essential, and we regret that the room conditions fell short during your stay. We understand the inconvenience of needing to switch rooms and encountering further concerns. Please know that we are addressing these matters to improve the experience for our guests. Your feedback is valuable, and we appreciate the opportunity to make necessary improvements. We would like the opportunity to serve you better i... read more
A few things about this location is that the images on their page are misleading. The rooms aren't as clean as what is displayed on their website. The shower seems old and falling apart, the fridge is very outdated and runs loud all night no mater what. They keys to the room don't always work. On more then one occasion I was unable to enter my room do to my room keys not working. The first night my room keys looked me out of my room which I had to get them activated again. On the second night I had two room keys with me this... read more
Business response:
Dear Quinatzin,We're sorry your stay did not meet expectations and appreciate your feedback. It's concerning to learn that the room's condition did not align with the images provided online, and we understand how frustrating it must have been to deal with key issues multiple times. The condition of the shower, fridge, and elevator and the unpleasant atmosphere are not the experiences we want for our guests. Your comments are valuable, and we will ensure they are shared with the appropriate teams for further attention. We do ... read more
Do not stay here Check in time was 3 we got there at 430 was told it wasn’t ready had to wait until 5 got our room then went to go eat came back card key didn’t work there was a sign saying be back in 45 mins now we can’t get into our room finally got it fixed the person didn’t say sorry nothing just good luck. There was trash in drawers and a hair tie in the food out bed showing it wasn’t cleaned. We will not stay at an extended stay again
Business response:
Dear Billie,We're sorry to learn about the challenges during your recent visit. It's disappointing that your room was not ready upon arrival and that you experienced difficulties with your key card and cleanliness. Our goal is to provide a smooth check-in process and a welcoming environment, and we regret that this was not reflected during your stay. We are addressing these issues with our team to prevent similar situations. We appreciate your feedback and the opportunity to improve. We truly hope this unfortunate situation ... read more
Monrovia Extended Stay The hotel reeked of pot, my room, the hallways, the lobby all smelled like pot. The tub had peeling paint all over it, disgusting. The closet had no door, carpet was filthy. No ice machine in the hotel. Very disappointed.
Business response:
Dear Diane,We're sorry your stay did not meet expectations. It's disappointing to learn about the maintenance issues and cleanliness concerns you encountered. We strive to provide a welcoming and well-maintained environment, and your experience does not reflect our standards. We'll address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Thank you for sharing your feedback, and we appreciate the opportunity to learn and improve. We hope to have another opportunity to welcome you bac... read more
Not my choice of hotel to stay. I’m not budget limited but had no choice after driving 4 hours to attend a seminar the next day coz I was bumped out of the double tree next door.
Business response:
Dear Valentin,We regret that your stay was not by choice and understand how frustrating it must have been to adjust your plans after a long drive. While we strive to provide a comfortable experience for all guests, we recognize that unexpected changes can impact your stay. We appreciate you allowing us to accommodate you and hope the seminar went well. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely,Hotel Management
Power went out in the dark all night elevator did not work. No continental breakfast would like a refund I bought stay protection but have not heard back from Expedia very disappointed customer after using Expedia for over a year.
Business response:
HELLO SORRY FOR THE INCONVIENCE WE CANNOT DO ANYHTING ABOT THE POWER OUTAGE WHICH IT WAS THE ENTIRE CITY, WE DID PROVIDE A CONTIENTAL BREAKFAST WHICH INTELS OF MUFFINS, OATMEAL AD BREAKFAST AND COFFEE, I WOULD NOT BE ABLE TO GIVE YOU A FULL REFUND BUT A DISCOUNT I CAN DO.
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.