This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Separe con meses de anticipación 2 cuartos para mis hijas y uno para mi esposo y yo. Y cuando llego me hacen el check in de un solo cuarto(el mio) y me comentan cuando llegen tus hijas hacemos el check ik y cuando ellas llegan,SORPRESA;NO HAY CUARTOS,dicen sorry esta todo SOLD OUT! Que se vallan a otro hotel,.terrible falta de profecionalismo y seriedad al no respetar las reservaciones y eso que habia hecho la reserva PREPAGO.fue un dolor de cabeza conseguir un cuarto la noche antes de Rose Bowl in Pasadena y sus alrededores... read more
Business response:
Dear Rocio,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Deceptively priced. The location was fantastic. Right off the freeway and close to shopping and restaurants. The lobby was clean and the front desk was helpful. Plenty of parking and easy access to the rooms. The room however was not worth the price. Poorly patched holes in the wall covered up with an equally bad paint job. The carpet, linens, blankets, bedspread, bathroom towels were worn, threadbare, and had a few stains. The bottom of the bathroom tub was questionable at best. I had to use a bath towel as a bath mat insid... read more
Business response:
Dear Guest,We're glad that you enjoyed the location, the convenience of the parking, and the helpfulness of the front desk staff. It's always great to know when our guests find the area and our amenities convenient. However, we sincerely apologize for the condition of the room, including the cleanliness and maintenance issues you encountered. Please be assured that we will address these areas with our team to improve for future guests. We greatly appreciate your observations and concerns. We hope you will consider giving us ... read more
Viajamos en familia, todo el tiempo olor a marihuana en los pasillos o donde sea. La habitación contaba con un sofa cama roto. Nos dieron otra habitación a las 23hs y al otro dia mudar todo (no teniamos tiempo ya que ibamos a Disney y teníamos que leventarnos temprano). Al dia siguiente nos dijo otro empleado que tenian q tener la habitación libre asi q a las 7 am mudando toodo. Una noche hubo una situación violenta que nos despertó 3 veces en la noche. Al final decidimos irnos del hotel.
Business response:
Dear Maria,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odors, broken sofa bed, and disturbances. We understand how frustrating it must have been to deal with multiple room changes, especially with your plans to visit Disney. Your feedback is valuable, and we will address these concerns to improve our services. We truly regret the inconvenience caused and hope you’ll consider giving us another opportunity to provide a more pleasant exp... read more
do not like this property at all
Business response:
Dear Wei,We’re sorry that your experience didn’t meet your expectations. We strive to make every stay comfortable and enjoyable, and we’ll use your comments to improve our services moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Worst stay ever The 1st night we stayed we had cops knocking on the door at 12am to the right of us, our 2nd we spotted about 10 roaches, pull out sofa was stained with what looked almost like blood stains, 3rd night at about 11pm until about 2am the neighbors on the lefts of us were fighting severely where stuff was being thrown and broken throughout the room, cops were called and kept coming back and fourth the neighbors room to ours asking us questions. Did report it and was only offered $20 discount
Business response:
Dear Brian, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is appreciated as we continually strive to improve based on guest concerns. Our concerned team is already at work to review and take action. Considering this a rare incident, we hope to have another occasion to host you and p... read more
This place is run down. Smells like cigarettes. Walls are thin and you can hear everything.
Business response:
Dear Deborah, Thank you for staying with us and informing us about the issues you encountered. Our priority is to provide a peaceful and comfortable hotel journey to all our guests. However, we are sorry this was not your case. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Our front desk team is always here to assist you. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you always deserve.Sincer... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.