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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in to the hotel when into the room thought everything was fine looked okay until I discovered Monday it was a turd or dog feces under the bed at the head of the bed and I slept over that stuff the next night I seen a roach crawling from under the bed I tried to get it I'm disabled I missed it Moody bed didn't see any sign of the roach about couple minutes later the roaches on my bed so I knocked it off and I killed it I took pictures showed up to the desk I was totally disgusted especially with this Coronavirus atm... read more
Business response:
Clarence, thank you very much for staying with us. We apologize for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Executive Housekeeper and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see that this w... read more
WARNING!! DO NOT STAY HERE! My room was dirty, the beds were turned over when I walked in. The sink and counters were dirty. The bathroom smelled like urine and there were cockroaches in the bathroom! I immediately walked right out and requested my money back.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret your suite was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the futu... read more
We you coming to California for a short stay Thursday night we arrive after 11 PM so it’s understandable that they weren’t able to make a key for it but they also couldn’t locate all rooms. Because it was late do you want to go home and attempt to do it within an hour I neighbor across the hallway kept leaving the room and every time they did a dog with God uncontrollably and told her you can call down to the front desk know what was going on and unfortunately I continue to offer night
Business response:
Jamie, thank you for sharing this review and the details surrounding your experience. We are sorry for the inconvenience you had upon your arrival. Your feedback is discussed with our front office team, as it will help us improve our service level. We are sorry your stay was interrupted due to the dog of one of the guests. We wish we had an opportunity to address this and make your experience a relaxing one. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. S... read more
Dont choose this hotel This hotel looks good on the outside but inside it is another story. the place is old and dirty. The blankets are not clean since they have hair, dirty carpets, there was blood in the toilet bowl, on the wall of the shower it had a lot of hair and the floor was also super dirty. I never thought that such a dirty place could exist in this country. I paid for my family and I to sleep in dirt and I am afraid that we will get sick from the virus since more people slept in those beds and they were not clean... read more
Business response:
Adriana, the safety of our guests is always our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you for choosing to visit us and for your patience during this time. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerel... read more
not enough towels. no soaps. a lot of people loitering around the hotel.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will return so that we can have an opportunity to provide you ... read more
Hair all over the bathroom including the towels. Weird random people yelling in the halls in the middle of the night, and knocking on the door. Car was broken into although nothing was taken. Pool looked dirty. Face masks were not being enforced and an irate customer was helped before a line of 3 people. Disappointing!!
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Bugs x 2 Unacceptable, left after 2nd room had major housekeeping issues.
Business response:
We appreciate you for sharing your review with us. It indeed was disappointing to read your comments, and we regret the difficulties you had. Please accept our apologies for the cleanliness issues you had in your suite, which made you feel uncomfortable. Your feedback is essential to us, and we assure you it will be discussed with the housekeeping and pest control teams to ensure we deliver spotless accommodations moving forward. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to s... read more
Nightmare stay I pulled up at 3:15 they gave me a room which wasn’t cleaned yet but they didn’t know so I brought up all my stuff and then had to move to another room which had black mold in the bathroom, the sheets were dirty and the pillow cases, there were stains on the carpets, there was also disgusting stains on the white counter top. Overall very upset about this stay. Not only from that but my girl had to be up at 6 am and someone started a fire that night in which the deafening alarm woke us up at Midnight and we wer... read more
Business response:
Connor, thank you for sharing your detailed evaluation with us. We sincerely apologize your room was not in the spotless condition it should have been when you arrived. Cleanliness is our top priority, and we are working with our housekeeping team to take corrective actions and resolve these issues. It was also disappointing to know your rest was impacted due to disturbance caused by the smoke alarm being triggered. We are truly grateful for your patience and hope you will give us a chance to redeem ourselves on a future vis... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,620 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.