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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not as ecpected to be.had no dishes or cooking utensils no silverwear.no ice machine.and no coffee pot as avertised on the website.and hVing to pay extra for a 10 pound dog they said pet freindly.not happy.
Business response:
Thank you for being our guest. We are sorry you were not aware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We also apologize you were not happy with our pet charges. We hope you will give us an opportunity to restore y... read more
Rooms were small queen size bed look like a full
Business response:
Thank you for being our guest. We are sorry you were not happy with the size of your room and that you were not happy with the comfort of your bed. We wish we had the oppotunity to address this issue while you were here as our front office team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No hangers in our room. All kitchen supplies at front desk (for sanitary reasons). Room was comfortable otherwise.
Business response:
Thank you for being our guest. We are glad you were overall pleased with your room. However, we are sorry to learn that we failed to meet some of your expectations. Your constructive feedback will help us better understand what our guests are looking for. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Thanksgiving Good
Business response:
Thomas, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful feedback, and we look forward to your next visit to our area. Sincerely, Hotel Management
Staff was very friendly and accommodating. I would stay again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a nice time with us and that you were impressed with the great service delivered by our courteous associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.