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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I was initially given was NOT clean; bed unmade, towels on the floor etc. I returned to the lobby and Shelly apologized and got me into another room in minutes. Bed was comfortable and room was cozy. Didn't use the "kitchen" so no issue with that. I wish the bathroom was a little bigger as you have to literly squeeze yourself between the toilet and sink in order to close the door. Also; NO ICE MACHINE, which shocked me. Other than that everything was great!
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the Shelly. However, we are sorry for the housekeeping issue you experienced in your initial room. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Definitely will be booking here again next time, staff is very friendly & the location is great & close to a lot of fast food restaurants, rooms were perfect exceeded my expectations
Business response:
Raul, thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Its okay Hotel was cool because it was dog friendly! But our trash was not taken out and full from the people in it before us. There was also a roach running on the counter in the kitchen.
Business response:
Thank oyu for your review of your recent stay. We are glad you had an overall pleasant stay and liked our pet-friendly environment. However, we are sorry for the insect in your suite. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Kindly note, these services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a ... read more
Great service, clean room, everything I needed!
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Everything was great! Only thing there is no ice machine.
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We value your feedback and look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Comfortable, quiet, clean! Family was forced to a hotel when our electricity and water was shut off due to high winds, we came to this hotel because it was a great value. It was very quiet, even for a weekend, clean, and the room had a full kitchen which is nice when you have a toddler who eats 3-5x a day. the bed was very comfortable, room was dark. Very nice stay. We will be staying again If our power gets shut off again in the future from winds (California’s new policy).
Business response:
Tiffany, we were pleased to read that we were able to turn your difficult situation into a pleasant one with our apartment-style accommodations and service with a smile. We would love to have you back at the Extended Stay America the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.