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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking People smoke in rooms and it says it's non smoking but it's terrible- smoke alarms go off all the time and people run for exits only to have front desk say they are testing system but no announcement was made ahead- I didn't realize this type if extended stay means they never clean your room or give you towels you have to hunt down staff to take dirty towels before you can get clean ones-
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as properly enforcing our non-smoking policies. Thanks to your feedback, we can continue to work on providin... read more
Not worth the money Under staff and unprofessional. Requested a roll a way bed and had to repeatedly call and ask if it was coming. 3 hours later, staff rolled it in and said here and left. Carpet and floor was very dirty. Lifted up our feet and it was dark. Overall this place was a bad experience for us. Never again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us... read more
Breakfast was terrible.,I stayed at different extended stay america and my experience was great but this time i was not happy about it.,most terrible breakfast i ever have
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. I am grateful for the feedback you provided, so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Day one, check in was easy. Then as soon as I get in the room the phone rings and a staff member asks me to give them a good score. In the morning I go to take a shower and it doesn't work, so I take a sponge bath because I have an early appointment. On my way out I ask for a maintenance person to look at it. Staff says he called in sick. They tell me they will switch my room with another. I tell them I have to leave, but please have it ready when I get back in the afternoon. It was not ready when I got back. They finally go... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will make sure we are thoroughly inspecting rooms prior to guest arrivals. I will also coach our staff to make sure that each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide ... read more
Paid in advance for a non-smoking room with 2 double beds. When we arrived all they had were smoking rooms and they smelt so bad that the towels smelled like ash trays.
Awful experience 30mi away from Majic Mountain!!!! The WORST hotel/motel check in & stay I've ever experienced! Only 60 spaces given, not enough to detail EVERYTHING that was unprofessional about this property!! I will NEVER stay at another "Extended Stay" or recommend them either!! A Motel 6 would have been "preferred' over this property any day!!!!!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Don't stay here! Terrible. Noising neighbors. Unreal. TV blasting, yelling. Had to change rooms to level 1. Outside my window was a homeless man camped out. Weird homeless people roamed the parking lot at odd hours. It made me feel unsafe and worried about my car.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Find something else Had to try 3 different rooms before finding one that didn't smell! Was amazed that the staff thought that a nonsmoking room that smelt like an ash tray smelt good! The others smelt of mold and rot! Then they tried to give the same room to our friends 10 min after they showed us!!! Don't stay here!!! Looks good in photos but smells awful!!!
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,180 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.