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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only reason I am giving a low score on the overall condition is because in the middle of my shower in the morning the hotel lost water. I was unable to rinse off my body and left for my appointment with dried soap all over me. It made for an uncomfortable day. Otherwise the price was great and the room was decent.
Business response:
Thank you for sharing your experience. I am sorry our water was cut due to maintenance at the most inopportune time for you. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Visiting family and this was the closest hotel, not really impressed everything I asked for they were out of including most breakfast items, and the bed was extremely uncomfortable (springs poking my back all night)
Business response:
The staff and I read your comments about your stay with us. We are sorry to read your experience was not an excellent one. Because of this, our staff will be meeting to discuss making sure all our items are replenished for guests and to check for outdated furniture during cleaning. Thank you for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible It was horrible costumer service was so unprofessional they were rude I'm never staying there again
Business response:
The staff and I read your comments about your stay with us. Please accept my sincerest apologies on the quality of your stay. The lack of customer service you received is unacceptable. I will be further coaching my staff on the correct communication and customer service that must be given to guests at all time. We would love to have another chance to provide you with a better experience the next time you're in town.
Fine for a basic night's sleep. Fine for what we needed - a place to stay near Simi Valley. Had to call the front desk to get a hair dryer, and had we wanted cups or plates would also have needed to call the desk.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry you did not find your accommodation as you expected. We do not provide the kitchen utensils and hair dryers in our rooms for sanitary reasons. But we do gladly provide them anytime you request it at the front desk. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time ... read more
Like camping, but indoors. Bare bones...non ice machine, no pool, no linen service, no hot breakfast, nobody at front desk.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for not finding your accommodation as you expected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
A small step above motel 6 3rd floor hallway filled with cigarette smoke. Non smoking room on 3rd floor was okay. Bare bones amenities. Breakfast consisted of coffee, oatmeal, muffins. Breakfast bars Some trash outside, never picked up.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry you didn’t find our grab-and-go breakfast as you expected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
On the day of my reservation i was informed i did not have one. As i had booked and Paid this hotel months in advance i was very upset. They did not honor my paid in advance reservation. However, they found another hotel which was 4 miles away and booked us there. Being further away also caused a problem as we had booked originally with them due to walking distance from the festival we attended. Which in turn we paid extra to take a taxi to the the new location. Overall we had a very bad experience. I do not understand how t... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry you didn’t find our grab-and-go breakfast as you expected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Smoking People smoke in rooms and it says it's non smoking but it's terrible- smoke alarms go off all the time and people run for exits only to have front desk say they are testing system but no announcement was made ahead- I didn't realize this type if extended stay means they never clean your room or give you towels you have to hunt down staff to take dirty towels before you can get clean ones-
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as properly enforcing our non-smoking policies. Thanks to your feedback, we can continue to work on providin... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.