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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you don't smoke, don't stay here. We booked this stay based on previous stays at other extended stay locations. When we drove up I noticed a few "sketchy" folks smoking outside a side exit. I dropped off the wife to start checking in and parked. When I returned, my wife said they only had a smoking room and that's what we had booked via Hotels.com. Had this been so stated through the website, we would have looked elsewhere. The desk clerk was pleasant, and did offer us a non smoking handicap accessible room which we took.... read more
this place was terrible I would like someone to respond back. This hotel was terrible. Upon arrival I was informed, I was changed from a king bed to a queen bed. There are no changes because it was a "third party" purchase. I requested a nonsmoking room and was placed on a smoking floor and the room wreaked of vomit smell. I complained enough that a room became available on the first floor. The clerk was as helpful as she could but no reduction of cost and I could not refuse since the hotel was overbooked and all other hotel... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching our front desk staff on the importance of providing each guest with professional customer service as well as making sure each room is inspected to our company’s high standards before guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any ot... read more
Definitely in the top 5 of worse experiences staying in a hotel.
Business response:
The feedback provided in your review is much appreciated. I am disappointed to learn that you did not enjoy your recent stay with us. We strive to provide a clean comfortable home away from home experience for our guests, and I apologize that we fell short of this goal during your visit. We are continuously working to improve our guest experience. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location... read more
horrible mess. stay far far away from this! ! Horrible. Bad service. Non responsive management. very unclean. Stay Away
Unhappy in Simi Hotel was lacking sufficient housekeeping. Room was clean, but everything else at the hotel felt dirty. Hallways smelled bad, and my room was never cleaned in four night stay. Towels were never refreshed either without asking.
Dump Terrible place.
Family Noisy party next door, called desk at 11:30, noise continued until 1:30am. No coffee maker. Will not stay here again.
Room reeked of cigarettes!!! After a long night of driving, we finally get to the hotel. I was very exhausted from driving and all I wanted to do was rest up before my friends wedding the next day. We get to the front desk, nobody was there! We waited for atleast 5 minutes then some lady finally came out of nowhere. The phone was ringing off the hook as we were waiting too. I booked a king bed and non smoking room. So we finally get checked in, and we were on the 2nd floor. As soon as we came out of the elevator, the whole l... read more
Business response:
Michelle - I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not have a good experience during your check in. As well, I apologize for the odor you encountered. To ensure that a situation like yours doesn't happen again, my team is going through retraining and we have taken care of the odor issue. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a be... read more
Dissatisfied They offer you coffee in the room and full kitchen service. However NOTHING is available for you IN the room. Not even a glass or a fork. You must go to the reception to get it yourself. Liars and thiefts. That a what Extendend Managment are!
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.