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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel a bit seedy with an awful smell in the halls Although the hotel was in a convenient location for the purpose of our stay, I would have paid a bit more for a knowledgable staff, updated look and no smell. No hair conditioner, blow dryer or even a glass for water. I understand you could order things from the front desk but, given the 2 nights we were staying there, it seemed pointless.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your stay was unacceptable. To uphold our company's high standards, we will correct the issues at hand as well as pay attention to detail in customer service. Thank you very much for bringing this to our attention.
Will not stay here again I would never recommend this hotel. The service was awful - It look more than 30 minutes to check in. I will not stay here again.
Business response:
Mindy - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had to wait at check-in. Your comments were reviewed by the staff, and we will make necessary changes to speed up the check-in process to make sure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the a... read more
No curtains. It was an O.K. stay. We got there and the guy at the front told us there was only 1 room available and that it had no curtains. And, it was on the ground floor. Awkward. They gave us a sheet to drape over which was nice of them I guess. I just don't understand why I got a crappy room when I had reserved it over a week in advanced. They did give me $10 off. Breakfast was whatever. All they had were some cold muffins, breakfast bars, oranges, and coffee. Nothing cooked, it was more of a "to go" breakfast. I woul... read more
30 minutes away from Magic Mountain Pet friendly - 2 Double Bed room with Full Kitchen was supposed to be a non-smoking room, but when we walked in, room smelled like cigarette smoke that's been lingering for awhile. After coming home, our suitcases, clothes, etc. still smelled like cigarettes and we were only there for 2 nights! Staff was friendly and tried to correct the situation, but when the room smells like a chain smoker has been there for awhile, it's hard to remove the smell immediately. They were all sold out and d... read more
Try another, they don't like hotel.com guests Don't stay here, side clerk Griffin, uncaring manager Jose. Is say more but the 1500 word limit on this forum is not enough space.
Business response:
Paul - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3rd time staying The last time I stayed I had an amazing experience, Jenn at front desk was awesome! My room was perfect everything was great. This past week I stayed for 1 night only and it was horrible. They put me in a smoking room after I requested non-smoking, the floor in the hallway was wet there was towels on the floor in front of my room for the whole time I was there even when I left. The bathroom counter was dirty and so were the shower walls. The room smelled bad and the bed did too. I was there for a school thin... read more
1st great, 2nd was terrible... Fridge rattled all night, showers was broke, almonds in the bed, and a messy,dirty, and sticky floor... Plus the associates didn't seem to care.. Won't stay again!!!
On Expedia it explained the hotel was 11 miles away from six flags that was incorrect it was actually 29 miles away big difference
Business response:
The feedback provided in your review is much appreciated. It upsets me to hear that there was some incorrect on the website. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is contacting Expedia to make sure all the information is correct. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Terrible Paid for two queen beds. Ended up having 1 bed during my 3 day stay. Would not accommodate even though was already paid upfront
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.