Extended Stay America - Los Angeles - Torrance

Business response:

Shannon, thank you for staying at Extended Stay America - Los Angeles - Torrance Blvd. We take great pride in delivering excellent service and friendly hospitality, so we're glad to know we were successful in our efforts. We will share your kind comments with the entire team. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the area. Sincerely, General Manager 

Business response:

Gail, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope Extended Stay America - Los Angeles - Torrance Blvd. will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager 

Business response:

Crystal, thank you for choosing to stay at Extended Stay America - Los Angeles - Torrance Blvd. It was delightful to read that you were comfortable here. Thanks for your feedback, and we hope to have the pleasure of welcoming you back again soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Wow - Raina, thanks for the awesome feedback. We are delighted to know you enjoyed your clean, comfortable room and that you were completely satisfied with your stay. It was a pleasure hosting you at Extended Stay America - Los Angeles - Torrance Blvd., and we look forward to welcoming you again soon. Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - Los Angeles - Torrance and thank you for sharing your review with fellow travelers. We’re glad to know your stay was satisfactory on every aspect and hope you will make us your home whenever your travels bring you in this area. Sincerely, General Manager 

Business response:

It was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are delighted to read you had an excellent experience and that the exceptional service delivered by our associate made your stay even more memorable. I’ll be sure to share your compliments with them as it will make their day. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for your candid feedback. We are sorry you didn't experience our staff at their best during your stay, and they failed to provide you with excellent hospitality. This behavior is highly unusual, and I have addressed your comments with them to ensure they deliver excellent service to all our guests. We hope to have another opportunity to better serve you in the future. Sincerely, General Manager