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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place would go again. Rooms are clean. Staff is nice. I do wish they offered a bit more for the breakfast
Business response:
Sean, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles – Torrance. We are delighted to read you liked the cleanliness of your room and the service provided by our staff. We appreciate your observation in regard to our breakfast offerings. We look forward to welcoming you back soon. Sincerely, General Manager
Atendeu às necessidades Hotel é bem localizado, perto do melhor shopping da redondeza. Não oferece muitos serviços. Quarto bem equipado. Internet razoável e não tem serviço de arrumadeira.
Business response:
Marcos, thank you for sharing your experience regarding your visit. We are pleased to know your stay with us was good and that our location was ideal for your needs. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
Poor service Great except ,service from the front desk Free wifi was not connected and when I ask from the front desk he said that it is not his problem without even checking and ask to call to a general number.it took 15 minutes and finally the fault was not updating my name from the front desk. I'm really disappointed due to the front desk officer's act and the behavior
Business response:
Visaka, thank you for your candid feedback. I was extremely concerned to read your comments and apologize that one of our front desk member being unresponsive to your needs. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Stay somewhere else. Marginal facility, staff was very friendly, bed pillows were poor, wifi was terrible
Business response:
Franklyn, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the service provided by our staff. However, I am sorry you found the mattress in your room to be uncomfortable. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Gener... read more
Nice hotel good area Breakfast was grab and go i.e. Muffin, nutrition bars, coffee. Mall was less than a mile Beach was nearby also.
Business response:
Rachelle, thank you for sharing your experience with us. We are glad to see you had an overall good stay and that our convenient location was perfect for your needs. However, I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will consider a return visit. Sincerely, General Manager
Clean and quiet. I've stayed here before, this time was very brief cause of work. This property is very quiet street traffic is a minimum after 7p, but parking can be tight at night big pick up trucks taking compact spots, 2 busses were parked in the back when I arrived to check in. Later it wasn't such an issue. Just people who take 2-3 spots for a truck. I understand people love their vehicles but be considerate to others who need a spot... that work late and later have to return to their room at 1am only to leave at 6a
Business response:
Matthew, thank you for selecting Extended Stay America - Los Angeles - Torrance once again for your visit and for sharing your comments. We are pleased to read that you loved our well-kept property and convenient location. We also appreciate your observations for our parking facility and regret any inconvenience caused. We hope you will plan on staying with us again in the future. Sincerely, General Manager
Room was not the cleanest. Hair on our sheets and blood stained. Also the A/C did not work, we did not tell them about the A/C only because we were on the 2nd floor, it was nice and cool. Opening the window made it somewhat comfortable.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are glad to know you had a pleasant stay. That being said, we are sorry for the cleanliness issues you encountered in your room. I will share your concern with my housekeeping team. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We would love the opportunity to serve you again. Sincerely, General Manager
Nice place. Clean. Allowed my dogs to stay so that was a major plus. The only feature I'd like to see added, is a way to pull the curtains to overlap. The light from the street could sneak in a bit in the one window.
Business response:
Shawn, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay. We also appreciate your observation and have taken a note of it. We hope to welcome you and your pet back soon. Sincerely, General Manager
I hated that the dishes, kitchenware and supplies were not in the room, I had to carry a heavy box by myself to my room. I feel the smoking floor should be cleaned everyday so it won't smell so smokey
Business response:
Thank you for writing about your stay at our hotel. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will be sure to share your feedback with the concerned teams in an effort to improve our service delivery. Thanks again for bringing this to my attention, and please give us the another opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.