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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent hotel. Could be a bit cleaner but OK as is.
Business response:
It was a pleasure having you as our guest at Extended Stay America - Los Angeles - Torrance and thank you for sharing your review with fellow travelers. We’re glad to know your stay was satisfactory on every aspect and hope you will make us your home whenever your travels bring you in this area. Sincerely, General Manager
great staff made us feel welcome the staff made it work for us...if you have staff that is happy with their jobs it makes a big difference in how you are received and how you feel! the staff here was friendly and helpful!!! the room was what we expected! overall we are very happy with our experience at extended stay america, torrance!
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are delighted to read you had an excellent experience and that the exceptional service delivered by our associate made your stay even more memorable. I’ll be sure to share your compliments with them as it will make their day. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Rude people They were really rude to us. We are in a band and touring and they gave us bad customer service due to what we looked like. Never staying there again
Business response:
Thank you for your candid feedback. We are sorry you didn't experience our staff at their best during your stay, and they failed to provide you with excellent hospitality. This behavior is highly unusual, and I have addressed your comments with them to ensure they deliver excellent service to all our guests. We hope to have another opportunity to better serve you in the future. Sincerely, General Manager
Good basic hotel for more of an apartment feel Very basic but nice. Clean, simple, no frills. No pool, no gym, etc. but nice rooms with kitchen. No coffee maker available which was annoying, had to go to the lobby for coffee. Staff was ambivalent but helpful. No daily housekeeping which we liked, no maids knocking on the door every day.
Business response:
Thanks for taking the time to share your feedback. We are happy to know you liked our convenient location and that you were impressed with your room with the kitchenette facility. We appreciate your business and hope to be at your service again soon. Sincerely, General Manager
Disappointed Our check-in took quite a while as we waited for the only staff member to check us in and answer the phone. She spent a lot of time with the individual on the line as we patiently waited. We were given a room with a sofa bed that did not work and we asked for a non-smoking room. The room smelled of cigarette smoke since most of the rooms on the third floor were smoking rooms. The spout in the tub was leaking therefore we slept with the bathroom door closed so we wouldn't hear it at night. I would not recommend t... read more
Business response:
Lilia, thank you for your candid feedback. I sincerely apologize for the inconvenience you experienced at the time of check-in and in your room. We strive to consistently deliver exceptional service, so I apologize that you had a disappointing experience with us. Your comments have prompted us to redouble our training efforts so we can be sure to meet the standards you expect from us. We hope you will consider giving us another chance to make it up to you on a future date. Sincerely, General Manager
Acceptable But Don't Have High Expectations Older hotel-lacking amenities for an Extended Stay. Room was clean, location was good. If you wanted hair dryer, dishes, anything like that you had to go down stairs and ask at the front desk. Understand the sanitary reasoning but rather inconvenient. Continental breakfast was granola bars, very small muffins (which if you didn't get down early were all gone) and coffee.
Business response:
Thank you for sharing your thoughts about your stay. We are happy to know you loved the cleanliness of your room and our location. However, we apologize for the inconvenience you experienced due to our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will give us another chance to make your next trip perfect in every respect. Sincerely, General Manage... read more
Nice place would go again. Rooms are clean. Staff is nice. I do wish they offered a bit more for the breakfast
Business response:
Sean, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles – Torrance. We are delighted to read you liked the cleanliness of your room and the service provided by our staff. We appreciate your observation in regard to our breakfast offerings. We look forward to welcoming you back soon. Sincerely, General Manager
Atendeu às necessidades Hotel é bem localizado, perto do melhor shopping da redondeza. Não oferece muitos serviços. Quarto bem equipado. Internet razoável e não tem serviço de arrumadeira.
Business response:
Marcos, thank you for sharing your experience regarding your visit. We are pleased to know your stay with us was good and that our location was ideal for your needs. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
Poor service Great except ,service from the front desk Free wifi was not connected and when I ask from the front desk he said that it is not his problem without even checking and ask to call to a general number.it took 15 minutes and finally the fault was not updating my name from the front desk. I'm really disappointed due to the front desk officer's act and the behavior
Business response:
Visaka, thank you for your candid feedback. I was extremely concerned to read your comments and apologize that one of our front desk member being unresponsive to your needs. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.1 star rating with 1,129 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.