Extended Stay America - Los Angeles - Torrance

Business response:

Christy, thank you for your constructive comments of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests, so we apologize we did not fully meet your expectations. We have addressed your concerns with the staff so that this is not repeated. On a brighter note, we are happy you liked our pet friendliness. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

We are glad your overall stay was pleasant and you liked our location and clean facilities. However, we are sorry your sleep was disturbed by noise issues from the hotel. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thanks again, we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager 

Business response:

Thank you for your feedback, and we are so pleased you enjoyed staying at Extended Stay America Los Angeles -Torrance. It's so nice to know you found our location perfect for your needs and enjoyed the exceptional service from our staff. It was a pleasure to host you, and we look forward to welcoming you on your next trip. Sincerely, General Manager 

Business response:

We appreciate your five-star rating of Extended Stay America Los Angeles -Torrance. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager 

Business response:

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Los Angeles -Torrance. We are so happy that you liked our convenient location and the great value we offer for the price. We look forward to welcoming you back on your next visit to the area. Sincerely, General Manager 

Business response:

Thanks for choosing to stay at Extended Stay America Los Angeles –Torrance and for the five-star rating. We are always happy to know our guests are leaving 100% satisfied! We hope you will visit us every time you are in the area. Sincerely, General Manager 

Business response:

Victor, thank you for being our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are glad you enjoyed your clean and comfortable room along with our convenient location. However, I am sorry that our breakfast offerings were not up to your expectations. We hope this did not detract your overall great stay. Thanks again for staying with us, we would love the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America- Los Angeles –Torrance. We are glad your overall stay was a comfortable one and our facilities were to your satisfaction. We appreciate your comments. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We value your business and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your stay with us at Extended Stay America- Los Angeles -Torrance. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to our area. Sincerely, General Manager