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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value for the Cost Great Expedia service from John M., helpful & nice personnel at the hotel, clean fair size rooms with working full size refrigerator, stove, A/C. Minimal breakfast bar plus the parking spaces are too small. Overall, good value for what you pay...
Business response:
Greg, thank you for the nice review of your stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with the service provided by our entire staff. Your compliments will be shared with all the team members, especially with John. It was a pleasure having you as our guest, and we can't wait to welcome you back soon. Sincerely, Hotel Management
Business response:
Santiago, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Great Hotel Great location, nice staff, clean rooms, and nice quite.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel, you can cook, elevator and hallway smells marihuana....very close. To malls and restaurants
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Arlene, wow - thanks for the five-star review of Extended Stay America. We are thrilled to see you had the fantastic stay and enjoyed everything we offer. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management
Confirm Reservations before Check In!! Went to check in and was told they didn't have any rooms available. They did mange to "find" an available room but it wasn't what we had originally asked for. Later that night had problems with the key card. The night shift was excellent getting the door unlocked. The rooms could use some maintenence and a little sprucing up but overall it was clean & comfortable.
Business response:
Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short of making that happen for you and we are truly sorry. Although your experience is not typical of our usually excellent service, we obviously have room to improve, and we assure you we will. We hope you will reconsider and give us a chance to make it up to you. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Adequate Refrigerator was off when entered room so it was warm inside. As I am diabetic and must keep insulin cool it was very distressing. The person on the desk was less than helpful. I turned it on and after 12 hours it did get cold. There was no suitcase rack to keep myopen suitcase on. Had I wanted to cook I was warned that the window must be open. All in all it is adequate but I prefer something more than just adequate. Will not stay at this location again.
Business response:
We appreciate you for choosing our hotel and providing your review. Although you had a good stay, we apologize and regret the inconvenience caused to you while being here. Your feedback with regard to our poor service is shared with the concerned teams in an effort to provide better guest experiences going ahead. Please give us a chance to improve our impression on your next stay. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 3.2 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.