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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else. Marginal facility, staff was very friendly, bed pillows were poor, wifi was terrible
Business response:
Franklyn, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the service provided by our staff. However, I am sorry you found the mattress in your room to be uncomfortable. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Gener... read more
Nice hotel good area Breakfast was grab and go i.e. Muffin, nutrition bars, coffee. Mall was less than a mile Beach was nearby also.
Business response:
Rachelle, thank you for sharing your experience with us. We are glad to see you had an overall good stay and that our convenient location was perfect for your needs. However, I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will consider a return visit. Sincerely, General Manager
Clean and quiet. I've stayed here before, this time was very brief cause of work. This property is very quiet street traffic is a minimum after 7p, but parking can be tight at night big pick up trucks taking compact spots, 2 busses were parked in the back when I arrived to check in. Later it wasn't such an issue. Just people who take 2-3 spots for a truck. I understand people love their vehicles but be considerate to others who need a spot... that work late and later have to return to their room at 1am only to leave at 6a
Business response:
Matthew, thank you for selecting Extended Stay America - Los Angeles - Torrance once again for your visit and for sharing your comments. We are pleased to read that you loved our well-kept property and convenient location. We also appreciate your observations for our parking facility and regret any inconvenience caused. We hope you will plan on staying with us again in the future. Sincerely, General Manager
Room was not the cleanest. Hair on our sheets and blood stained. Also the A/C did not work, we did not tell them about the A/C only because we were on the 2nd floor, it was nice and cool. Opening the window made it somewhat comfortable.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are glad to know you had a pleasant stay. That being said, we are sorry for the cleanliness issues you encountered in your room. I will share your concern with my housekeeping team. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We would love the opportunity to serve you again. Sincerely, General Manager
Nice place. Clean. Allowed my dogs to stay so that was a major plus. The only feature I'd like to see added, is a way to pull the curtains to overlap. The light from the street could sneak in a bit in the one window.
Business response:
Shawn, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - Torrance Blvd. and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay. We also appreciate your observation and have taken a note of it. We hope to welcome you and your pet back soon. Sincerely, General Manager
I hated that the dishes, kitchenware and supplies were not in the room, I had to carry a heavy box by myself to my room. I feel the smoking floor should be cleaned everyday so it won't smell so smokey
Business response:
Thank you for writing about your stay at our hotel. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will be sure to share your feedback with the concerned teams in an effort to improve our service delivery. Thanks again for bringing this to my attention, and please give us the another opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Comfy and spacious rooms. Not to far from the malls and dining, plus Torrance is always a nice quiet area
Business response:
Our thanks for reviewing your stay at Extended Stay America - Los Angeles - Torrance Blvd. We are glad to know you liked your comfortable room and that our location was convenient for what you planned. We look forward to serving you once again. Have a nice day! Sincerely, General Manager
Business response:
Thank you for choosing us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next visit at Extended Stay America - Los Angeles - Torrance Blvd. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.1 star rating with 1,129 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.