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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The actual rooms definitely did not look like the photos, was a total catfish. At the time the room I stayed in the AC went out and it just looked like a good portion of the hotel wasn't maintained.
Business response:
Dear Mario, we always want our guests to enjoy our clean, comfortable, and home-like suites, and it is disappointing that this was not your experience. We are looking into the matter with our maintenance team and will rectify the issue as soon as possible. Meanwhile, please contact the front desk if we can change your room. Once again, we are sorry for the difficulties you encountered. Sincerely, Hotel Management
My desk chair was so dirty it looked like a different pattern than solid black, there was mold in the bathtub surround, and the bed side light fixture was broken (bulb socket assembly was pulled off from the base).
Business response:
Dear Eric, we are sorry to see that we did not meet your expectations, and we hope you will accept our apologies for what transpired. Although what you experienced is not typical, we have room to improve. We have shared your feedback with our housekeeping and maintenance team to ensure they are always diligent in cleaning and inspecting a room before allocating it to future guests. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Old outdated. Staff was nice. Had no dishes. No blankets. Air condition broken stuck on cold.
Business response:
Dear Kathleen, we are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We will make sure this is communicated to all our guests upon arrival. Also, we are having a conversation with our Brand leaders as we look ahead, budget, and plan for future update... read more
This property is disgusting and the service and staff are worse. I only ended up here for the second time after I carefully booked the Carson St location, but they claimed to be overbooked and since I arrived in the evening, I was sent to the Torrance Blvd location although I am not sure if the Carson St property would be any better. There are zero amenities in the room, phones don't work, front desk staff hides in the back room. After having to go to the front desk because the phone in the room did not work, I called using ... read more
Business response:
Rebecca, thank you for taking the time to post your feedback. Please accept our sincere apologies for not providing attentive service and the disappointment with the in-room amenities you encountered while here. We have discussed these concerns with our respective teams to ensure we continually improve our service and available amenities. We hope you will consider giving us another chance to serve you with outstanding hospitality in the future. Sincerely, Hotel Management
We didn’t have a room and never checked in. Expedia never contacted us to let us know that the hotel was overbooked. They were supposed to relocate us. Absolutely horrible experience
Business response:
Jonathan, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was nasty: white stains on the carpet and in the bed. There was hair still in the dryer in the bathroom. I called downstairs and the manager wouldn’t give me another room.
Business response:
Ashley, Thank you for posting your feedback. We are sorry you encountered some issues with the cleanliness of your room upon arrival. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. Be assured that we have shared your concerns with both our teams. We will use this as a training opportunity to improve our service delivery. We hope you will ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.