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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Literally had roaches the floors not mopped the lighting covers had mold.. Walls covered with spots. Also refrigerator not even wiped down for next customer. Everything about this hotel was not SAFE SERVICE!!!
Business response:
Dear Alaivae, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,... read more
Need a lot of improvement for environment and serv The room is not expected and not the same as picture shown, the reception ladies are unfriendly and yelling at me that I just see if the coffee is ready for the complimentary breakfast which is suck already. The environment in hotel is dirty and full of homeless and ruined smell.... Will not use Extended Stay America anymore, this is the first and last time.
Business response:
Dear David, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps to prevent future occurrences. Providing outstanding customer service and clean, comfortable accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding hospitality we t... read more
They did not have any of the amenities that they offered and they were not helpful whatsoever. And they do not have anything for handicapping
Business response:
Dear Heather, Thank you for being a valued guest and posting your comments. We apologize your room did not have the amenities and did not get the help you desired. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen and complimentary grab-and-go breakfast, and our accessible rooms are designed based on ADA requirements. We also provide complimentary toiletries at the front desk for guests who need them. We do our best to honor our guests' request... read more
Room quality is poor
Business response:
Dear Sravan, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Dirty, smelly, unkind workers, fire alarm test all day, no hot water, AC temp control limit. Never staying at EAS again.
Business response:
Dear Min, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty, dirty and dirty. Hair dryer was not working and wire exposed. Toilet bowl water was running all night long, also chain was off in the water reservoir. Sink was dirty. Towels have lot of dust coming out. I should get refunded. OMG.
Business response:
Dear Sean, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our team members. We would love ano... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.