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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blood stains and urine stains on bed. Room smelt terrible. No other rooms. Worst experience ever.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Rundown and Dirty, everything
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
This property lacks greatly in services and especially at the rate charged. Covid was used as an excuse to not have ANY dishes, utensils, small appliances (ie: coffeemaker, toaster, iron, etc) in the room. (Covid is an overly used excuse for everything it seems.) We were told once we got to the room if we wanted these items we could call and request them. What?! At an Extended Stay?! People stay at an Extended Stay for the same reason they stay at a Residence Inn...in order to have these things available to use in their room... read more
Business response:
Thank you for posting a review of your stay. We regret not meeting your expectations and are sorry for the inconvenience you encountered. We also apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
unbelievably dirty. ridiculous so called "staff". In a word. GARBAGE
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more diligent going forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
No fun I was rebooked into a different Extended Stay, on Torrance Blvd. Not very clean, and very noisy guests. Won't stay there again.
Business response:
Cla Clark, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manage... read more
Rooms not ready at 3pm check in, key cards not working, short staff that day, rooms smelled, no toilet paper or bath towels in bathroom, bathroom smelled, I truly felt false advertising on website, my worst stay ever, staff was kind, very pet friendly. No public bathroom on first floor, after a long drive my mother needed used the bathroom, we told that there were no bathrooms on first for use and to try Denny’s a minute away. Very upsetting.
Business response:
Thank you for staying with us and providing your candid feedback. Please accept our apologies for the housekeeping and service issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Nightmare The hotel was horrible Felt like a halfway house People smoking weed outside and leaning on my car The room smelled
Business response:
Daniel, thank you for your review. We are sorry our property was not to your expectations and apologize for the smoke smell you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It looks a lot nicer from the outside. I was trying to stay close to my kids and very reasonable you priced. But the room was dark, dirty carpet, and rust on the tub fixtures. Bathroom floor was sticky.. the bed was comfortable. This was not not a place I felt comfortable staying.
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.