This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Get What You Pay For The room was warn down a bit. The bathroom sink was clogged with something visible and disgusting. The fridge was loud, there was a musty odor throughout. The front desk was often empty. The keycard seldom worked. On the upside, towels were clean. Room was decently cleaned.
Business response:
Dear Guest, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are very sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our concerned team is working on the same to ensure this is never repeated. We hope to have the opportunity to regain your trust and welcome you back the n... read more
Staff was pretty short and rude.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Pay less attention for security and smells mold Several people including us saw someone put a small rock to the entrance door to leave it unlocked all the time. People took it away and reported to the hotel staff to stop him to do this for the security. However it happened again and again. They must be serious about it. Room smells mold as well...
Business response:
Dear Guest, we are sorry for the inconvenience during your stay. Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn about the situation you encountered. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
This hotel was so dirty I will never stay here again. We were her for a family death and this was an awful experience.
Business response:
Dear Leslie, please accept our apologies for the housekeeping issues you experienced during your stay. Our housekeeping team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We appreciate you being patient with us and bringing this to our attention. We are already working to address the problems you mentioned, and we hope you will give us another opportunity so we can leave you with a much better impression on y... read more
Do not stay here This hotel is dirty disgusting and it stinks the smell is horrible I couldn't sleep here I checked out early it was very unsanitary and I didn't want to risk my health the smell made me gag I wouldn't recommend this hotel nor would I stay here again this place needs to be shut down
Business response:
Dear Guest, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Extended stay America is terrible. They emailed me 1 hour before check in that my room was no longer available. I had a reservation and they cancelled and did not find me another room. My family was already in the area getting ready for check in.
Business response:
Dear Adam, We are sorry for the issues you and your family experienced with the reservation and regret the inconvenience caused. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
The lady during check in was nice and had a lot of people requesting things from her. She was very nice. However, our room was disgusting. We loaded the cart brought the kids up to the room and didn't even stay for 5 minutes. The room smelled so bad of animal pee. Once we turned the air on, the smells got worse like animals and human pee. My son went straight into an allery attack. It was already late in the night and was very tired from traveling and ended up having to find another hotel. It blows my mind that this hotel le... read more
Business response:
Dear Adrian, we apologize for the concerns you and your family experienced during the stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We certainly understand the frustration that you must have gone through after a long drive. Our housekeeping team is instructed to look into the matter and to ensure we are well poised to serve better. We hope you will give us another opportunity to accommodate you and are confident we can replace this experie... read more
The location and dog policy was good(except we didn’t need to bring our dog). Our keys didn’t work each day we weee there. We had to call the 3rd party reservation place to change our reservation to 2 instead of 3 nights. We couldn’t check in until we went online to change it
Pet friendly hotel. Animal smell and hair entire hotel. Expedia over booked my room. They took 2.5 hours but not provided any alternative room. Finally they asked me to book by myself. Hotel staff kindly arranged altanative room but only one bed sofa bed.
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.