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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No toilet seat, no soap shampoo conditioner, courtesy phone not working, smelled bad in the room. It was the first time staying at this hotel and never again!
Business response:
Haruko, thank you for posting a review of your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Safety concern and smells We came for a family trip and we will never stay here again. The room itself was just ok. Very outdated and the beds were uncomfortable. It did have a kitchen which was nice. Fairly clean with just some hair left over here and there. The main issue was outside of the room. The hallways smelled very strongly of marijuana and the stairwell smelled of urine. It was loud off and on throughout the night. Our last day there they started doing maintenance on someone's door at around 8:00 in the morning. We... read more
Business response:
Thank you for evaluating your recent stay with family at our hotel. We sincerely apologize for the issues you had with your room and the other specific concerns you outlined. We take such matters seriously, and we will address them appropriately. We understand your frustration, and we regret disappointing you. Thank you again for your patience, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management
Once we got in the elevator the whole plus smelled like pot, day and night. Was a noisy place. To pricey for run down place
Business response:
Debi, thank you for evaluating your recent stay at our hotel. Please accept our apologies for the issues you had with your room and the other specific concerns you outlined. We take such matters seriously, and we will address them appropriately. We understand your frustration, and we regret disappointing you. We also regret your disappointment with the price of your visit. We are grateful for your patience, and we hope you will give us a second chance to host you again. Sincerely, Hotel Management
Rooms need revamping. holes in black out curtain. breakfast bar needs restocking sooner/faster.
Business response:
Christofer, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Sincerely, Hotel Management
I liked that it was close to what i needed. But I didn't like the condition of the room. It looked beat up and in need of refurbishment bad!
Business response:
Christofer, thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your review, and it will be our pleasure to welcome you back soon. Sincerely, Hotel Management
Free Breakfast was horrible. Coffee was watered down. Food was all repackaged cheap sugary junk.
Business response:
Jill, thank you for choosing our hotel for your recent stay. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our food and beverage department as we continually strive to improve our guest experience. Thank you again for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
This place needs a lot of work Hotels.com service was great. This hotel needs a lot of work. The rooms were not well cleaned. There was trash on the floors throughout the property. The halls reeked of marijuana.
Business response:
Deena, thank you for taking the time to show us your concern. We regret any negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.