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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid in advance through Expedia, but Extended Stay Torrance gave my room to someone else and cancelled my reservation without telling me. Awful experience. I will never book at Extended Stay again.
Business response:
Scott, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
We booked a deluxe king. This room was no deluxe that's for sure. Room was almost to small to fit a king bed. The carpet throughout the building is just filthy. The bed had woman's mackup smeared across the sheets and pillowcases This is a pet friendly hotel and it shows. The room next to us had a large dog barking all night. I would highly recommend going elsewhere to stay. We were planning to stay all.weekend but checked out and went to another hotel. Avoid this hotel they have forgotten how to clean. Also they offer no re... read more
Business response:
Matt, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Upon arrival check in was friendly. The let me know the kitchenette that was meant to be stocked would have zero plates etc. The room was permitted with cigarette smoke and made my family sick and triggered asthma attacks and headaches as well as nausea. The grab and go breakfast consisted of granola bars! Was told I had a silent touch less check out and was charged for a late check out since I did not go through the front desk. There are no signs on the door for maid service/do not disturb, they do not have these signs nor ... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
They refuse my reservations because they’re overbook
Business response:
Gilberto, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible Did not recieve the 2-rooms I reserved, the desk clerk was rude, the entire facility was filthy unsavory characters hanging around. Mildew in bath tub. Do not stay at this hotel.
Business response:
Kimberly, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place looked nothing like the photos online. The front doors were open and it was a free for all from the out side of the hotel to the inside. It did not feel safe at all. The doors had to be keyed at the door in order to get in the rooms and some of the doors for the rooms just pushed open. The fridges in the room looked like they had never been wiped down. The room I got had not been cleaned. With dirty wet towels in the bathtub and on the toilet. It also smelled of cigarette smoke. We got moved to another room that a... read more
Business response:
Mary, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Regret Everything was dirty. It smelled like weed and smoke up and down the halls. The room smelled like piss and mold. The staff was unprofessional and didn’t seem like they knew how to problem solve/customer service. It seemed like a mess as soon as I walked into the lobby. I almost walked out and cancelled my reservation, I regret staying here.
Business response:
Melissa, thank you for your review. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. Please allow us to regain you... read more
The front desk check in person coughed into her hand and then proceeded to hand me the key cards and parking pass. She also said she would credit me a day of pet stay as ours only stayed one night vs the two. Never got the credit. The hotel is dirty, halls smelled of marijuana and food. Was loud all hours of the night with people in the park lot and halls. It seemed more of a motel than a hotel. Pillows were small and flat. Blanket was beyond thin. A fire alarm went on and off and every time the toilet flushed it made a scre... read more
Business response:
Chantel, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Service is awe full. I don’t like the service at all. I don’t want to stay in this hotel anymore.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.