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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast included was most disappointing and for that reason would not stay at this brand again
Business response:
Dear Allan, thank you for sharing your experience. We apologize for any disappointment you experienced due to our breakfast options. We value your feedback, and we take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management
There was old food in the refrigerator and rotting food inside of the microwave. There was cockroaches in the kitchenette. There was also some weird paper towel sticking out from the wall high above near the ceiling.
Business response:
Dear jorge, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Roaches and was charged
This place is a dump. Spend a little more and go somewhere else. Smelled like weed throughout the entire place. They didn't even have a free breakfast like they claim. It's a coffee bar and some granola bars. Definitely won't be going back.
Business response:
Dear Jessie, thank you for sharing your valuable feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We have also noted your feedback regarding breakfast and will share them with our concerned team members to see what we can do better. Hopefully, we will have the opportunit... read more
This hotel is in a nice location but the service and cleanliness has gone way downhill in the last few years. I had to leave because the people a few rooms down were having a party and were being very loud in the hallway and smoking with the door cracked. I didn’t feel safe and needed rest after a long drive so I ended up leaving to another hotel.
Business response:
Dear Guest, thank you for the candid review. We regret that we couldn't give you a better impression, and we apologize for the inconvenience caused by the inconsiderate guests. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a ... read more
The shower in my first room wouldn’t drain properly. The second room I went to i found a roach on the dish towel and another type of bug on the bath towel. I left early because of problems at this location
Business response:
Dear Troy, we are sorry we failed to deliver the exceptional stay you deserved. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. However, we will address this with our pest control provider to guarantee future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
You Get What You Pay For The room was warn down a bit. The bathroom sink was clogged with something visible and disgusting. The fridge was loud, there was a musty odor throughout. The front desk was often empty. The keycard seldom worked. On the upside, towels were clean. Room was decently cleaned.
Business response:
Dear Guest, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are very sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our concerned team is working on the same to ensure this is never repeated. We hope to have the opportunity to regain your trust and welcome you back the n... read more
Staff was pretty short and rude.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.