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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is walking distance to Torrance Mall.
Business response:
Dear Emmanuel, Thank you for being our guest. We are sorry for not meeting your expectation, and our location within walking distance of Torrance Mall was unsuitable for your needs. Please allow us to serve you again with a better experience.Sincerely,Hotel Management
The staff was super nice and helpful. The room seemed clean but, there were stains on the floor, on the blanket, and in the nightstand drawer that I would have immediately left if I hadn't gotten to the room so late due to Expedia not quickly resolving a technical issue that showed I had no room for the night.
Business response:
Dear Joshua, We appreciate your remarks about our staff. However, we sincerely apologize for failing to meet all your expectations. We follow a strict industrial standard regarding the cleanliness and comfort of our suites. The issues you have described are not typical of our service standards. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure such issues do not repeat in the future. Please do revisit us for a much-improved experience.Sincerely,Hotel Management
Not good stay Sofa bed was so uncomfortable. Bad smell in the hall ways, 3 towels for a family of 4
Business response:
Dear Alma, Thank you for taking the time to evaluate our hotel. Our team continually strives to provide a seamless visit for every guest. Therefore, we sincerely apologize for the issues which impacted your stay. Although we know this doesn't change your experience, we will address the concerns you outlined with our team to ensure we always meet the high standards our guests should always expect from us. Thanks for the feedback; we hope to host you again soon.Sincerely,Hotel Management
Need to pay more attention to cleaning the hallways and surrounding areas. One of the back doors has been propped open for several weeks. The front desk is not always staffed and the key entries do not always work.
Business response:
Dear Bruce, Thank you for sharing your review with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We are working with our housekeeping managers to prevent this from happening again. Thank you for your valuable feedback, and we hope to welcome you back and prove our dedication to outstanding hospitality.Sincerely,Hotel Management
Filthy! I took pictures. Cat hair in the fridge! Very dirty on outside of fridge. They did not activate my moms room card. Our room was the furthest from the elevator. Bathroom smelled like cigarettes.
Business response:
Dear rhonda, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
I didn't like the smell of the room when I went in. I could tell they had pets there before so I asked them to bring a deodorant spray. They only had a soap in the bathroom and didn't had any shampoo or conditioner.
Business response:
Dear Yoshie, We apologize for an unsatisfactory stay and are disappointed to have let you down. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. Still, we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. We are also sorry you were unhappy with the lack of amenities during your stay. We will foll... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.