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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person at the front desk was very nice. The floor I was one was a no smoking section..but the moment you got off the elevator the smell of cigarette smoke hit you on the face (yuck) I heard other people complaining about it. There were cheerios in my AC unit. There was only 1 elevator, and the stairs had a missing piece and I almost tripped and fell down them. Parking near the one elevator was limited. BUT, it was quiet and I did sleep well. It was fine but I won't be booking there again.
Business response:
Shirley, thank you for being our guest. We apologize for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our guests do not encounter the same in the future. Please also accept our apologies for the incident which took place near the stairs. We take such concerns seriously and have shared it with the maintenance team to fix it as soon as possible. Please consider giving us another opportunity to host you and replace this experience with a mu... read more
The pictures need to be updated. Show the reality and poor Maintenance of the property especially the interior of the hotel. It specifies it's a No smoming hotel and as soon as you walk into the lobby you could smell the smoke oder. This is an old dirty hotel.
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret the smoke odor you encountered. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward. Also, we regret if our website contained inaccurate information with regard to the smoking policy. Thank you for bringing the situation to our attention. We will research the discrepancy and make the necessary changes. We value your feedback and hope you will consider a future stay as we would... read more
Fire alarm The hallway was smelling like marijuana all the time, the fire alarm was off in the middle of the night waking every body up and The personal from the hotel never showed up to say anything about the situation, I was ready to go outside thinking of a fire going on
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. We sincerely apologize for the inconvenience this caused you. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance t... read more
Horrible conditions. Hallways smells like cigarettes/weed. It supposedly a no smoking hotel. The room had a pull out couch, but no extra linens. Called the desk to bring up so extra linens, no one showed up. I had to go downstairs and ask. The lady in front lobby said, “we don’t know if we have anymore, maybe I just have to look around”. Rooms had nothing in it. No iron, No hairdryer, utensils for the kitchen (you had to call the desk & ask for them) everything was dusty, no room cleaning service everyday, and the staff was ... read more
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this mor... read more
Check in was business like, unfriendly or forced friendly. Linen and bedding was sparse. The best I can say is there was a roof over our heads, hot water, and the plumbing worked. We chose ESA because you are pet friendly
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed we did not meet your expectations. Please accept our apologies for the frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
I was in a non-smoking room on the 3rd floor which is a smoking floor (?). You get off elevator and it smells like an old casino, gross! Not possible to avoid the lingering odor in the room even though it was «non-smoking.»
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke smell and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.