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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack o supplies, tissue soap towel, even creamer for coffee.
Business response:
Thank you for choosing our hotel. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our bath amenities and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely, Hotel Management
Extremely Poor Value I was initially put into a handicap accessible room. I spoke to Neakeia and she quickly changed my room. Neakeia was the only good aspect of my stay. The pots, pans and utensils did not match and were bent and horribly used. As a result I did not prepare any meals. I ate out. The drain in the tub/shower was almost clogged. I took a shower and the water came up to my ankles.
Business response:
Jerry, thank you for staying with us. Although you had an issue with your initial room, we are happy Neakeia was able to appoint you with a new room. However, we are sorry for the disappointment you had with the kitchenware. Also, your comments regarding the tub and shower have been shared with the maintenance team to fix it immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t want to it’s overrated, I want a refund immediately
Disappointed First I was a bit annoyed w the front desk clerk when we checked in. Usually, I just hand my ID , this time asked my last name, I handed my ID card but still asked for my last name. She probably recognized I was a bit annoyed and her demeanor changed right away. The room has a peculiar smell... i could put my finger what kind off smell. The window was even opened and the AC was blasting ...but the smell is there. The tub or drain is clogged as water does not freely go in.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding s... read more
Room was not clean. Sheets were dirty and bathroom toilet had not been cleaned.
Business response:
Thank you for the feedback. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
some. I waited for two hours before i just decided to sleep at tge foot of the bed with three of my kids
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to avoid such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible smelled like cheap cleaning solution used to disguise other smells.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It sucked... Kids complained about it too. The room smelled like smoke, even though it was a non smoking room. Uncomfortable because there were 4 of us. and it was tight. It also sucked because not enough wi-fi. Even though I got the kids to logoff. Once the wifi was assigned we could not get me logged in, called the support and they couldn't help. It really sucked. No pool, no fitness room. And breakfast wasn't very good.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We are sorry to hear you experienced slow internet connectivity in your suite and will share it with the maintenance team for review and action. We also apologize our hotel did not have a pool and fitness center you were expecting, and we will take this opportunity to ensure our website is clear and o... read more
Customer service doesn’t exist!! Horrible. I made a reservation thru hotel.com WHO REPRESENTS this hotel. Paid in full, days before. Get to the hotel no sign of my reservation and they are booked up! They should have gotten me another hotel!! But they had absolutely no customer service! Left me stranded! 10 at night! I had to spend 2 hours on the phone with hotels.com. Nightmare of an experience! The owner from this hotel could care less about the service industry!
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.