Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Paul, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America your home away from home. Although it seems you had a pleasant time with us, we are sorry for the service issue you encountered. We have made a note of your review and will share it with the appropriate team. We appreciate your business and hope to see you back soon for a perfect stay. Sincerely, Hotel Management 

Business response:

Takuya, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for choosing Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were impressed with the convenience of our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience at our hotel. Although you liked our location, we apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for your feedback. We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Please be assured that your comments have been noted and will be used to guide improvements to enhance the guest experience. We appreciate your patience and hope to welcome you back to a better stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are very sorry as our kitchenware policy was not explained to you upon arrival. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again so th... read more