Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America your home away from home. Although it seems you had a pleasant time with us, we are sorry for the service issue you encountered. We have made a note of your review and will share it with the appropriate team. We appreciate your business and hope to see you back soon for a perfect stay. Sincerely, Hotel Management 

Business response:

Takuya, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for choosing Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were impressed with the convenience of our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience at our hotel. Although you liked our location, we apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the disappointment you experienced during your stay. We regret that our grab-and-go breakfast and housekeeping schedule did not meet your expectations. While our breakfast offerings are designed to provide quick and convenient options for guests on the go, we understand that a more substantial selection would have been appreciated. Likewise, our housekeeping services are typically scheduled weekly, but they are available upon request for a fee. We regret that this was not clearly commun... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more

Business response:

Thank you for reviewing your stay. We are very sorry as our kitchenware policy was not explained to you upon arrival. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again so th... read more