This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrendous experience with Hotels.com representative and also at the hotel. 1. Hotel refused to booked rate and type 2. Hotels.con rep had illogical ideas for resolution 3. Hotel room was horrible - no towels, no Water cupswater. Cups
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. We understand how frustrating it must have been to deal with the booking issues and to find the room in such condition. Your comfort and satisfaction are very important to us, and we are truly sorry that the basic amenities and service did not meet your expectations. Your comments have been shared with our team so they can take immediate steps to improve the stay experience for our guests. We hope to regain your trust and welcome you back with ... read more
Needed a budget room for the night while plumbing was being worked on our house. Even at the budget price, I don't think the value I got was worth it. The room was very cramped even though I paid for the larger room, The space between one side of the King bed had so little space you had to turn your foot sideways to step out. Even though it had a kitchen area, you had to call down to request cutlery and dishes, etc.. Then they have you come down later to pick it up and carry it back to your room. Mattress was terrible, Showe... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your stay did not meet expectations and that the room's issues caused discomfort. We regret that the breakfast and kitchen setup were not as convenient as they should have been, and we understand how frustrating this must have been. We are grateful that you recognized the efforts of our staff, and we will be sharing your comments with our team so we can address the concerns you raised and improve the overall guest experience.... read more
Terrible experience.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management
朝食付きとのことで予約したが、全く朝食とは言えない、フロントの前にコーヒー、マフィン、インスタントのオートミールがあるだけの、ひどいものだった。そもそも食事する場所がなく、部屋に持ち帰るしかない。パン、シリアルにミルクさえもなく、勿論フルーツやヨーグルト、ハム、ソーセージ類に卵も皆無。部屋にはドンディスタッグがない。5泊中、掃除もリネン、タオル交換も全くなく、事前の通知もない。
Business response:
Dear Guest, We sincerely apologize for the disappointment you experienced during your stay. We regret that our grab-and-go breakfast and housekeeping schedule did not meet your expectations. While our breakfast offerings are designed to provide quick and convenient options for guests on the go, we understand that a more substantial selection would have been appreciated. Likewise, our housekeeping services are typically scheduled weekly, but they are available upon request for a fee. We regret that this was not clearly commun... read more
I called to be sure that check- in was at 3 p.m. and I was told it was. When i arrived at 3:30 pm, I was told it would be a longer wait because the person in my "assigned" room paid extra to leave late. I responded that wasn't my problem and i needed a room to freshen up as I had plans in an hour. After about 20 minutes, a man who i assumed was the manger came out to say, "OK, we've upgraded you. " The room we were upgraded to was on the 2nd floor at the end of a very long hall way. The elevator smelt like Marijuana and the ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Some of the workers are nice there was a lady that has an attitude at the front desk and there’s never no clean towels. I stayed for over a week without towels.
Business response:
Dear La Shanda, We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of towels and any adverse interactions with the front desk staff. This is not the level of service we aim to provide, and we understand how frustrating this must have been. Your feedback has been shared with our team, and we are taking steps to improve housekeeping availability and front desk service to ensure a more comfortable experience for our guests. We value your input and hope you will conside... read more
doors did not work very well, after using key sometimes wouldn't open for several tries, the entir hotel was like this
Business response:
Dear Maurice, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours... read more
Very motel, dirty vibes. The surrounding area is decent though.
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.