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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in took 30 minutes the staff was not welcoming the property was very dirty and had a horrible smell the staff did not greet us upon our entrance or while assisting us with the check in process. The room was okay the floor was dirty. They were out of clean towels and in order to get them they asked that you bring the used towels in exchange which was extremely inconvenient. I definitely will not recommend nor will I return to this property.
Business response:
Dear Guest,We’re sorry your experience did not meet expectations. A smooth and welcoming check-in is essential, and we regret that this was not the case. Cleanliness and hospitality are priorities, and it’s disappointing to learn that both fell short during your stay. We understand how inconvenient the towel exchange policy may have been, and we appreciate your feedback. Your concerns will be addressed with our team to ensure a better experience for future guests. We do hope you will stay with us another time so we can provi... read more
Staff is the rudest staff of any hotel
Business response:
Dear Guest, We are truly sorry to hear that your experience with our team did not meet expectations. Our goal is to provide a welcoming and professional environment, and we deeply regret that we fell short in this instance. We understand the importance of attentive and courteous service and will address your concerns with the team to ensure we improve in this area. We value your comments as they continually help us enhance our guest experience. We sincerely hope you will consider giving us another chance to provide a more po... read more
Extended Stay is overall an OK place to stay, but I don’t think the chemical smells in the First floor rooms is healthy to breathe. It’s probably insecticides, which is a known carcinogen. Also, there was an extremely loud, repetitive valve banging sound behind my shower wall at 3am. Woke me up fairly rudely.
Business response:
Dear Scott,We appreciate your feedback and regret that your stay was not as comfortable as it should have been. A healthy and restful environment is essential, and concerns regarding unpleasant atmospheres and unexpected noises are important for us to address. We understand how disruptive these issues can be, and we will ensure our team looks into them to improve the experience for future guests. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitmen... read more
This hotel was dirty and unsafe. We hard to park kinda far and there were 2 people arguing on on side and another couple on the other side doing who knows what. Then at 4 am I literally thought there were people in our room as we woke up to scream in the hallway. There was leftover food in the refrigerator. Housekeeping only comes every 2 weeks so you take your trash to a trash room at the end of the hallway and the smell that comes from the trash room is absolutely horrid.
Business response:
Dear Guest,We sincerely apologize for the challenges you faced during your stay. Providing a clean and comfortable environment is a priority, and we regret that your experience did not reflect that. We understand how concerning it must have been to encounter disturbances outside and in the hallways, and we appreciate your feedback as we continue working to maintain a more peaceful atmosphere for all guests. Additionally, while housekeeping follows a set schedule, we regret any inconvenience caused by the trash disposal proce... read more
Room old
Business response:
Dear Mykola,We’re sorry the condition of the room did not meet your expectations. While we strive to provide a comfortable and welcoming environment, we understand that some areas may need attention. Guest feedback is essential in helping us identify where improvements can be made, and we appreciate you sharing your experience. Thank you for your input, and we will take it into consideration as we work to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorab... read more
設備が古くなっていました。数年ぶりですが､もう利用しないです
Business response:
Dear Hiroshi,We're sorry that our facilities did not meet your expectations and that the property's condition impacted your stay. We understand the importance of maintaining a fresh and welcoming environment, and we are continually working on improvements. Your feedback is valuable, and we will share it with our team to help guide future enhancements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.