This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst customer service on planet earth
Business response:
Dear Guest,We’re sorry your experience left you feeling this way. Being treated with care and professionalism is a basic expectation, and we regret that we missed the mark in this instance. Your feedback pushes us to reevaluate how we support guests and how our team communicates, especially in difficult situations. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Property was great for location purposes and traveling around LA. Just be aware that the towels were dirty that were in our room. The counter space had stains. The hallways smelled like old dirty diapers. Safety concern was when we came back to our room the first night our door was open. When leaving the next morning I asked the lady who was doing house keeping if that was normal and she slammed it shut. I travel a lot and never had that happen. This hotel needs some upgrades.
Business response:
Dear Guest, While it’s great to know the location suited your travel needs around Los Angeles, we’re truly sorry the overall environment didn’t meet expectations. The condition of the room, the unpleasant odor in common areas, and concerns related to cleanliness and security all contributed to an experience that fell short of what any guest should encounter. Additionally, we are particularly concerned about the incident with your room door being left open and the inadequate response from our team. We take this matter serious... read more
Unfriend and dirty
Business response:
Dear Guest,We're sorry the environment and interactions you had during your stay didn't reflect the welcoming and clean atmosphere we strive to maintain. Your feedback will be shared with our team so we can focus on improvements in both our service and housekeeping. We appreciate you taking the time to let us know. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
This property is so run down. The bathtub was all cracked and peeling. the couch had a huge chunk missing and looked like a cat had gone to town on it. I know it's inexpensive but it's probably on of the most run down spot I have ever seen.
Business response:
Dear Guest,We’re sorry the condition of the room left you disappointed. While we aim to provide affordable stays, we regret that the furniture and bathroom aspects have not met acceptable standards. The condition you described does not align with the experience we strive to provide for our guests, and we will share your feedback with our team so they can take the necessary steps to rectify the issue. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunit... read more
The check-in took 30 minutes the staff was not welcoming the property was very dirty and had a horrible smell the staff did not greet us upon our entrance or while assisting us with the check in process. The room was okay the floor was dirty. They were out of clean towels and in order to get them they asked that you bring the used towels in exchange which was extremely inconvenient. I definitely will not recommend nor will I return to this property.
Business response:
Dear Guest,We’re sorry your experience did not meet expectations. A smooth and welcoming check-in is essential, and we regret that this was not the case. Cleanliness and hospitality are priorities, and it’s disappointing to learn that both fell short during your stay. We understand how inconvenient the towel exchange policy may have been, and we appreciate your feedback. Your concerns will be addressed with our team to ensure a better experience for future guests. We do hope you will stay with us another time so we can provi... read more
Staff is the rudest staff of any hotel
Business response:
Dear Guest, We are truly sorry to hear that your experience with our team did not meet expectations. Our goal is to provide a welcoming and professional environment, and we deeply regret that we fell short in this instance. We understand the importance of attentive and courteous service and will address your concerns with the team to ensure we improve in this area. We value your comments as they continually help us enhance our guest experience. We sincerely hope you will consider giving us another chance to provide a more po... read more
Extended Stay is overall an OK place to stay, but I don’t think the chemical smells in the First floor rooms is healthy to breathe. It’s probably insecticides, which is a known carcinogen. Also, there was an extremely loud, repetitive valve banging sound behind my shower wall at 3am. Woke me up fairly rudely.
Business response:
Dear Scott,We appreciate your feedback and regret that your stay was not as comfortable as it should have been. A healthy and restful environment is essential, and concerns regarding unpleasant atmospheres and unexpected noises are important for us to address. We understand how disruptive these issues can be, and we will ensure our team looks into them to improve the experience for future guests. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitmen... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.