Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Guest, We're sorry your stay left you with that impression. While we're glad you chose to stay with us, it's disappointing that the experience didn't meet expectations. We will review the concerns you've raised with our team to ensure we're offering a cleaner environment and a more welcoming atmosphere. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your experience was so disappointing. It’s concerning to know that the condition of the room didn’t meet expectations, and we regret that the atmosphere around the property made you feel uneasy. Cleanliness and guest comfort are priorities, and we’re addressing reports like yours with our dedicated team to ensure improvements are made. We’re also taking steps to discourage loitering on the premises so everyone can feel more at ease. Thank you for bringing these matters to our attention. We hope to hav... read more

Business response:

Dear Guest, We're sorry to hear that your experience did not meet expectations. Every guest deserves to feel valued and treated with dignity throughout their stay, and it's disappointing to know that your visit left you feeling otherwise. Please know that we take your feedback seriously. Our team is committed to maintaining a respectful and inclusive environment, and we will thoroughly review this matter to ensure our standards are upheld. We are dedicated to improving every aspect of our service. We hope you will give us an... read more

Business response:

Dear Guest,We’re sorry your experience left you feeling this way. Being treated with care and professionalism is a basic expectation, and we regret that we missed the mark in this instance. Your feedback pushes us to reevaluate how we support guests and how our team communicates, especially in difficult situations. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Guest, While it’s great to know the location suited your travel needs around Los Angeles, we’re truly sorry the overall environment didn’t meet expectations. The condition of the room, the unpleasant odor in common areas, and concerns related to cleanliness and security all contributed to an experience that fell short of what any guest should encounter. Additionally, we are particularly concerned about the incident with your room door being left open and the inadequate response from our team. We take this matter serious... read more

Business response:

Dear Guest,We're sorry the environment and interactions you had during your stay didn't reflect the welcoming and clean atmosphere we strive to maintain. Your feedback will be shared with our team so we can focus on improvements in both our service and housekeeping. We appreciate you taking the time to let us know. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry the condition of the room left you disappointed. While we aim to provide affordable stays, we regret that the furniture and bathroom aspects have not met acceptable standards. The condition you described does not align with the experience we strive to provide for our guests, and we will share your feedback with our team so they can take the necessary steps to rectify the issue. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunit... read more