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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3rd time i have stayed . front desk always make yoi wait, need some help with servicing people. Room smelt like dog..
Business response:
Thank you for making Extended Stay America your home away from home. Although it seems you had a pleasant time with us, we are sorry for the service issue you encountered. We have made a note of your review and will share it with the appropriate team. We appreciate your business and hope to see you back soon for a perfect stay. Sincerely, Hotel Management
Business response:
Takuya, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great It was nice! Pretty clean! Very convenient for tourists due to easy access to highways and freeways :)
Business response:
Stephanie, thank you for choosing Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were impressed with the convenience of our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I liked that the property was pet friendly and was accessible to many stores. The rooms were not cleaned well. First night I was changed to another room because I found someone hair in the bath tub and second room toilet was running and bathroom fan didn't work. When I told staff Sat morning the fan didn't work she said they were aware and maintenance was waiting for parts. I couldn't understand why the previous staff wasn't aware of the problem and why the room wasn't taken out of order.
Business response:
Thank you for evaluating your experience at our hotel. Although you liked our location, we apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Very noisy hotel. Lots of activity up and down the corridors most of the night. Elevator on the floor would wake me up each time it came to the floor with noise. Just not pleasant nor restful.
Business response:
Dear Guest, We sincerely apologize for the disturbance you experienced due to noise in the corridors and from the elevator during your stay. A restful environment is very important to us, and we regret that we fell short in this instance. Your concerns will be shared with our maintenance team to improve guest comfort. We truly value your feedback as it helps us enhance our services. We hope to provide you with a more peaceful stay in the future. Sincerely, Hotel Management
Smoke free room still smelled smoky.
Business response:
Dear Guest, We sincerely apologize that the smoke-free room did not meet your expectations. Providing a clean and comfortable environment for our guests is very important to us, and we regret that your experience fell short. Your comments will be shared with our housekeeping team. We truly appreciate your feedback and hope to provide you with a better experience in the future. We look forward to welcoming you back again. Sincerely, Hotel Management
This was our second chance giving this chain another try, but unfortunately it was still disappointing. From the moment we arrived, the smell in the hallways was nauseating. The room itself was outdated and in need of renovation. The only positive was the beds, which appeared to be new and were comfortable. Our room was located right next to the trash room, which was overflowing and added to the unpleasant experience. The surrounding area was actually very nice, which made the overall stay even more disappointing.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. The concerns you described regarding hallway smell, the condition of the room, and the proximity to an overflowing trash area are not reflective of the standards we aim to uphold. We are pleased to hear that you found the beds comfortable. Your comments will be shared with our housekeeping and maintenance teams. We truly value your feedback and hope to restore your confidence in the future. Sincerely, Hotel Management
Staff is WONDERFUL?
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our team made a positive impression during your stay, and we appreciate your kind words about their service. At the same time, we apologize if other aspects of your visit did not fully meet expectations, as we strive to provide a seamless and comfortable experience for every guest. Your comments have been shared with our team to help identify areas for improvement. We hope you will consider giving us another opportunity in the future, so we can provide... read more
I stayed at this property about 4-5 years ago & had an idea of what it would be like. The staff was really helpful, and probably is the highlight of the stay. Unfortunately, the property hasn’t been maintained in so many different ways. Check in was pretty easy, elevators are axis from the reception desk. As soon as we stepped out of the elevator, there were so many different smells…food, tobacco, and other scents. The room was pretty drab; it was dark and looked like it hadn’t been deep cleaned in a while. The bathroom defi... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback and for revisiting our hotel. We’re pleased that our team made your stay easier, as attentive service remains an important focus for us. At the same time, it’s clear that aspects of the overall condition and presentation did not meet expectations, and your observations regarding upkeep and cleanliness are taken seriously. We will review your concerns with our maintenance and housekeeping teams to better reflect the quality we aim to provide. We hope yo... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.