Extended Stay America - Los Angeles - Valencia

Business response:

Dear Nicholas, We're sorry to learn that the condition of the room did not meet your expectations. Cleanliness is a priority, and we take comments like yours seriously. Your feedback is being shared with our team so we can reinforce our standards and ensure future guests experience a more comfortable and well-maintained environment. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Sharon, Thank you for staying with us and for taking a moment to share your experience. We're pleased to know your visit was enjoyable and met your expectations for a comfortable and relaxing stay. Our goal is always to provide a welcoming environment where guests can feel at ease. However, we understand that there is always room for improvement, and we hope to continue earning your trust each time you return. We look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Elizabeth, Thank you for your feedback. We understand how inconvenient it can be when expected items aren't readily available. To maintain cleanliness and ensure quality for each guest, toiletries are kept at the front desk and are available upon request. We appreciate you sharing your thoughts and will continue working to improve communication around available amenities. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Albert, Thank you for the fantastic review of Extended Stay America. We’re grateful for your kind feedback. It’s always rewarding to know that the accommodations provided the comfort and convenience you were looking for. Our team works hard to create a pleasant and welcoming environment, so hearing that everything meets your expectations means a great deal to us. We’d be happy to welcome you back whenever your travels bring you this way again. Sincerely, Hotel Management