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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast should be taken off the advertisement. I don’t consider a muffin or a breakfast bar breakfast. No fruits or full meal offered. Certain drinks were offered and oatmeal. That’s it. Nothing much was in rooms-toilet & tissue paper and handsome were included but no shampoo/conditioner. Certain kitchen items were available upon request as well as hair dryer. It would have been nice to have a hairdryer in the room. No ice machines. The kitchen was nice with refrigerator, stove & microwave.
Business response:
Dear Angela,Thank you for being a valued guest and for posting your comments. We are sorry you felt your room did not have the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We appreciate your kind words about our fully equipped kitchen. It was a pleasure hosting your visit, and we hope to see you again soon.Sincerely,Hotel Management
Fine
Business response:
Dear Carrie, Thank you for your feedback. We’re glad to hear that your stay was satisfactory. If you have any specific suggestions or concerns that could help us improve, please feel free to share them. We strive to provide a great experience for all our guests and would love to have the opportunity to make your next stay even better. We hope to welcome you back soon.Sincerely,Hotel Management
La habitación necesitaba algo de limpieza ,habia polvo en las lamparas y a pesar q pedi habitación para no fumadores olia mucho a cigarro ..solo dormí 4 horas ahi asi q no valia la pena ir a quejarme en recepcion ,ademas q ya no habia habitaciones disponibles...fuera de eso todo bien .
Business response:
Dear Adriana,Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making nec... read more
Over all the property was nice. They were painting the walkway outside the front door so that was all blocked off and they didn’t have signs up on where to enter the building to check in. It took me a few minutes to find another entrance and then to find the lobby to check it.
Cassandra is always very professional and provides great customer service!
Nothing bad but nothing to rave about it’s a hotel.
Business response:
Dear Lorena, Thank you for your feedback. We appreciate your perspective and understanding. Our goal is to provide a comfortable and reliable stay for all our guests. If there are any specific aspects you feel we can improve upon or any additional feedback you'd like to share, we'd value hearing from you. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,345 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.