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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Valencia hotel How little can a hotel provide? The bed linen was clean but that is the most I can recommend. The hallways were filthy, the room was dusty, the 'breakfast' coffee provided was undrinkable. Continually asking for provisions for the kitchen was difficult. Will not be back.
Business response:
Dear Guest, We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Our front desk team is always here to help you. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Amazing hotel and staff
The hallways look dirty
Business response:
Dear Guest,We sincerely apologize for any concerns regarding the cleanliness of the hallways. Maintaining a well-kept environment is important to us, and we will ensure our team addresses this issue. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Awesome customer service from the general manager Andrew ! He’s extremely helpful !
Business response:
Dear Guest,Thank you for the fantastic review of Extended Stay America. We appreciate your kind words about Andrew’s customer service. It’s wonderful to know that his dedication and helpful nature made a positive impact on your experience. Providing attentive service is always our goal, and we’re glad he was able to assist you. Your feedback means a lot to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
Near six flags
Won’t stay again Older and smells like smoke
Business response:
Dear Vanessa,We appreciate your feedback and are sorry that the property's condition and unpleasant atmosphere impacted your stay. Maintaining a comfortable and welcoming environment is a priority, and we will revisit our approach to cleaning and upkeep to address these issues. Thank you for sharing your experience, as it helps us strive for better. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Special sauce stains on the curtains, mattress and bed slides around, but… it does the trick if you need a cheap room for a date.
Business response:
Dear Lilith,Thank you for sharing your experience. We regret that certain aspects of the room did not meet your expectations. Ensuring a clean and well-maintained space is important to us, and we will review our cleaning practices to address any oversights. We appreciate your feedback and will use it to make improvements moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Nothing
Business response:
Dear William,Thank you for sharing your perspective. We're disappointed that your stay did not meet your expectations, and we wish it had been a more positive experience for you. Your experience matters to us, and we are committed to making necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,398 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.