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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed that the unit did not include kitchen items such as plates, silverware, cups...with the inclusion of s dishwasher those items could be included and thoroughly cleaned via the dishwasher while housekeeping attends to their regular cleaning routine of each unit. The inclusion of these items would have made our stay nearly perfect.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to see you had a pleasant time us, but we regret the inconvenience you had with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Just ok. The stay was ok. The room really needed to be updated. All the drawers were dirty, as in the had liquids spilled on them and wasn’t cleaned. So I didn’t use any of the drawers. The tub/shower fixtures were rusty and outdated. Overall I’ve stayed in worse, and have stayed in better.
Business response:
Beverly, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Goos Place to Stay Overall good place to stay. Service was good and the staff were friendly. The room had good amenities and was comfortable. I did notice at least one damaged light cover in the hall that was broken in a couple of places and looked as if it was about to fall off. Otherwise, the hotel seemed to be in good condition.
Business response:
Stephen, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your clean and comfortable accommodations. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent The staff is the phenomenal, very clean, very quiet, very friendly
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Remove the hair people! Front desk staff was friendly, room was not clean I had hair on the couch, chairs, shower, and floor. The floor was sticky as well. Bed slept ok and since I needed sleep so I could work the next day I survived.
Business response:
Thank you so much posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Exhausted customers! The Clerk was extremely nice and very helpful very family we just found the pillows and the mattress to be not good !!!!! we had a horrible time sleeping 💤 which left us extremely tired the next day while we had to work and the breakfast was very disappointing but the Clerk was extremely nice !
Business response:
David, thank you for your comments. It’s nice to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry you found the bed uncomfortable and that you were disappointed with our grab-and-go breakfast offerings. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have th... read more
Ehh I had a family totaling 6. So I had a room w/ 2 double beds and a hidabed. However the hidabed is only like a twin size bed. I had took afk for sheets for the hidabed even though my reservation said I had 6 people in my party. They don't have roll away beds. So 1 of us slept on the floor. There wasn't anyone at the front desk when I got there to check in at 11 p.m. there was a phone w/ instructions ri get someone. It took longer 15 minutes for someone to answer then finally come.
Business response:
Amanda, thank you for staying at our hotel. We are sorry that we were unable to provide you the room of your choice and regret the inconvenience caused. We have shared your feedback with our concerned team members to ensure we never repeat this again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 4.3 star rating with 773 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.