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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The space was appropriate. The room smelled like someone had smoked in it for an extended amount of time. I informed the front desk who gave me a watered down bottle of Febreeze. There were grocery bags left in the drawers. The breakfast was oatmeal and cereal bars on a cart in front of the check in desk. Keys to room did not work after exchanging them 3 times. The batteries were dead supposedly. I have stayed in a lot of hotels over the years for club volleyball and I would not stay at this one again.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Some of the furniture was dirty, there was no shampoo and conditioner and there were no cups or glasses. The Kitchenette was empty, no plates glasses or silverware.
Business response:
Thank you for reviewing your recent stay, we value each of your comments. We apologize for the lack of bath amenities you had in your room and have discussed it with the concerned team for further improvements. Please know that kitchenware is available at the front desk for our guests who need them. We hope to have the pleasure of hosting all your future visits. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Cholla, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I was disappointed that the unit did not include kitchen items such as plates, silverware, cups...with the inclusion of s dishwasher those items could be included and thoroughly cleaned via the dishwasher while housekeeping attends to their regular cleaning routine of each unit. The inclusion of these items would have made our stay nearly perfect.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to see you had a pleasant time us, but we regret the inconvenience you had with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Just ok. The stay was ok. The room really needed to be updated. All the drawers were dirty, as in the had liquids spilled on them and wasn’t cleaned. So I didn’t use any of the drawers. The tub/shower fixtures were rusty and outdated. Overall I’ve stayed in worse, and have stayed in better.
Business response:
Beverly, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 4.3 star rating with 789 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.