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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are outdated. The Bathroom doesn't have an exhaust fan and is dark with poor lighting. The roll out sofa was filthy with a mattress that was so thin and poor it was unusable. The kitchen has nothing. Not equipped with anything unlike other extended stays that were actually cheaper. The closet curtain was stained and dirty. There are hardly any outlets to plug in chargers, laptops etc. I would not recommend this place at all.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was never there to attend to customers, I stayed here a whole week and they never changed the sheets and towels or cleaned the room, it was horrible to get someone to take care of us, they did not give us breakfast and the room keys were they flushed all the time and did not work, even sometimes the toilet did not work well, I do not recommend this hotel at all it was terrible our stay would never stay in one of these again 😡
Business response:
Thank you for being our guest. We apologize for the service issues you encountered during your visit and regret the disappointment it caused. Your feedback has been discussed with the appropriate team members to ensure we are diligent in our efforts moving forward. Also, we have alerted our maintenance team to address the issues with the toilet. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The outside looked good but thats about all. The inside was bad
Business response:
Emily, thank you for being our guest. We are sorry for the unpleasant stay you had with us and that our property was not to your expectations. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The pull out bed was completely soaked through with Urine. There was also no sheets or cover on bed or even in the room. Bathroom door was broken and couldn't shut. Front desk lady actually said we're out of mattresses and didn't make an effort to make arrangements until my brother said this is unacceptable to sleep on. Then finally offered another room.
Business response:
Thank you for being our guest. We apologize for the issues you and your family encountered in your initial room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We value your feedback and hope you will choose to stay with us again. Sincerely, Hotel Management
I’d rather sleep in my car For a non-smoking facility, I smelled stale cigarettes the moment I walked into our nasty room. It felt so dirty. It was the first hotel I’ve stayed in that I was afraid of bed bugs. The description said full sleeper sofa, which we needed for our kids, and it was a twin. I felt like I needed an oxygen mask and a bath in bleach upon checkout. They also had to make a copy of my DL and CC when checking in. I’ll be keeping an eye on my credit cards transactions for a while.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced due to the smoke smell in the room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Collecting a valid photo ID at the time of check-in is a standard procedure, and we keep this confidential. Thank you once more for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.