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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Karina, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The manager was very friendly and helpful. Recommended near by places to eat Also, Accommodating when our room was no longer available due to someone leaving water running causing flooding. We were given a discount.
Business response:
Thank you for choosing Extended Stay America. It was a pleasure to read that you enjoyed our friendly service and had a lovely stay. Thank you again for taking time out of your busy day to recognize our efforts. We hope to welcome you back soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
There were leftovers still in the fridge and the room smelled like smoke upon check-in. The front desk stafd made it right without any headaches at least. The hotel seems outdated and in need of refurbishing.
Business response:
Jesse, thank you for being our guest. We are sorry for the issues you encountered in your room, but we are happy to know that our staff was able to resolve it to your satisfaction. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
This property has a kitchen in the rooms which is cool but my check in was horrible my first room was occupied the second room was not cleaned and had roach spray on the counter and my third room which I accepted was missing a lamp shade and smoke alarm which is not a big deal it was just sad
Business response:
Dear Tj, Thank you for being our valued guest and bringing this to our attention. Safety, security, and excellence in service are our primary goals for every guest. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The great escape I dont want to leave
Business response:
Anesia, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Nice soft pillows 💕 very clean. We also stayed in an extended stay in Nashville last month. Both were great rooms
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
There were only 2 pillows. Front staff was rude and unhelpful the first time I went to check in. The second staff member was helpful. It was clean
Business response:
Thank you for being our guest. We are glad to read you liked our overall service and our well-kept property. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
No wash rags Service was great at check in but got to the room and the pillows were small and worn out. The maid only comes once a week, (they didn’t tell me that up front). We only had two towels in our room when we got there, no wash rags or hand towels, I went to the desk to ask for some and all they had was two wash rags. Overall appearance was nice but sometimes the small things makes the difference. I do not think I will be staying there again unless I have no other options for our yearly trip.
Business response:
David, thank you for choosing to stay with us. We're glad you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are available at the front desk. We hope you will return ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 857 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.