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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that the rooms are made like an apartment, fully equipped. The bed is very comfortable and clean towels and toiletries available. The facilities are clean and so was the room. Everything works fine in the room Unfortunately the heat was not working well so i was cold, check in was very frustrating because he couldn't find my payment through Orbitz and he gave me incorrect information regarding checking in early, which caused the next shift leader to tell me that my checkout time was at noon regardless of it not even b... read more
Business response:
Thank you for sharing your feedback regarding your recent stay. We are glad to read you liked your room and the comfort of our beds. However, we apologize for the poor service you received from our front desk associates, which negatively impacted your impression of our hotel. We want you to know this is not our normal way of treating an arriving guest. Your comments will be shared with our team, and we will take appropriate steps to ensure a better experience in the future. We hope you will consider a return visit and give u... read more
Clean and close to everything rooms are clean as well
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had a comfortable stay, liked our refreshing suites, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The room and hotel was absolutely beautiful! The 2nd shift front desk clerk was extremely friendly and check in was very smooth! I will be coming back Amanda Salter
Business response:
Amanda, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your property beautiful, and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
It was in a nice area close to all kind of modern day amenities. The staff was nice and easy to work with not to mention prompt with services. I will for sure be back to the Dutchmans location!
Business response:
Thank you for your kind words regarding your stay at Extended Stay America. It was a pleasure to read that we exceeded your expectations with our hotel amenities and attentive service by our associates. We strive daily to provide the best service possible for all our guests so we will share with our staff your comments about the wonderful job they did. Thank you again for your feedback, and we look forward to your next stay. Sincerely, Hotel Management
The properties management has really upped their game the rooms was in great condition. Everything about my stay was excellent
Business response:
Thank you for the fantastic feedback of Extended Stay America. It is great to know you enjoyed your time with us and that our hotel met your expectations. We appreciate your kind comments and look forward to your next visit. Sincerely, Hotel Management
ruff Our fridge didn’t work, by the time we figured that out, we lost some food. Had lots of spiders in the bathroom, you try having 8x the eyes watching you shower, I think I’m scarred for life. Pet fee was way steep 50 non refundable dollars? Didn’t realize I had to pay for other owners lack of training, pretty sure my dog has better manners than most people these days, and I (we) should be recognized for it.
Business response:
Shanna, thank you for being our guest. We apologize for the issues you faced with the refrigerator and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We have also shared your concern with regard to the refrigerator with our maintenance team so that they can fix it immediately. We also regret your disappointment with our pet fee. We are sorry for this ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,824 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.