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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No enough breakfast and we need to ask to put more food in a table.
Business response:
Jorge, please accept our apologies for the service issue you experienced during the breakfast hours. We promise you that we will use your evaluation to step up our game. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Carey, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OK if you're just passing through There were several items that needed to be addressed as far as the facility. The ladies in office was very professional.
Business response:
Thank you for taking the time to share your feedback. Although you had a pleasant stay, we apologize for the housekeeping issue. Your feedback regarding the cleanliness and the bedsheets are shared with the concerned team to be more diligent going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Bathroom was dirty didn't notice it until the next morning there was faical hair in the sink other than that it was all good
Business response:
William, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Perfect Absolutely the best place to stay anywhere. I will from here on be a customer
Business response:
Wow - William, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pleasant Spot in Louisville Hotel was clean. Staff was very,very friendly. Check-in was quick and pleasant. Unfortunately, CO1 detector in room was sounding periodically and front desk seemed to unable to change the battery when asked. Made for a difficult night's sleep.
Business response:
Thanks for being our guest at Extended Stay America. It is so nice to see you had a pleasant stay and that our convenient location worked well for your needs. We will be sure to share your compliments with our team members and let them know their efforts are recognized. We also appreciate you telling us about the smoke alarm, we are getting it fixed immediately. Thank you once more for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thomas, thank you for your rating. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Nice, quiet, and clean motel. I stayed 2 nights. Didn't get clean towels or service next day. And the lady at front desk Latisha has a nasty attitude. She even hung up on a friend who tried to call the phone in my room to contact me for something important! She slammed the phone on the hook when my friend asked to be connected to my room! In my opinion she's not good for that job cause her attitude sucks with people. Josh and Debra was nice to me. I will be contacting the main boss & corporate on her.
Business response:
Alicia, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff and that you weren’t informed about our hotel policies. Your feedback for the service issue is shared with the team in an effort to improve our future guest experiences going ahead. Kindly note, kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Man... read more
Nice location I enjoyed the staff and comfort. Very clean and location is in a great area. I will definitely be back and recommend this hotel to ppl
Business response:
Tina, thanks for choosing Extended Stay America to be at your service while here for your mother’s medical treatment. We are thrilled to know you were impressed with our ideal location and liked the comfort of your well-maintained room. On behalf of everyone here, we thank you for the recognition and invite you to enjoy the same on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,824 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.