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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small bathroom, wifi is horrible, and staff tends to over step their bounds and then
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Stayed in worse the room rate is a bit high and fluxes on the daily
Business response:
Thanks for staying at Extended Stay America. We are glad you had a good experience and that you will return here whenever your travel brings you here. Sincerely, General Manager
Business response:
Tiffany, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Louisville – Dutchman, and we hope to welcome you back in the future. Sincerely, General Manager
Did the job. We stayed for one night. It did the job. The lights next to the bed were broken. Light switches were broken. Room was clean. There are no kitchen utensils in the room. I was woken up by staff @ 11pm opening my door to verify who was in the room.
Business response:
Thanks for evaluating your stay. We are happy to read you had an overall pleasant visit. That being said, we are sorry your room does not live up your expectations. Your concerns will be shared with the maintenance team so that they will be more diligent in their efforts. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Was not a nice motel It smelled like cigarettes when we came in the room, was given 3 floor room would have rather had 1st level, bed was hard , pillow was too small, no ice was available to use and couldn't get in vending machine area just was not happy with room
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations with your room. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Thanks so much for the terrific rating regarding your visit to Extended Stay America - Louisville - Dutchman. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Good for the money. The employees were speedy, friendly and efficient. The hotel is "good". It is no frills, with the expressway nearby and lots of restaurants close also. It is a quick drive to campus or downtown and close to I65(5 mins). It is the only hotel I've ever been to that ran out of shampoo, which was a minor nuisance. Room and bathroom were clean.
Business response:
Sarah, thank you for your review. We are happy you were pleased with your experience with us and that you enjoyed our convenient location which was perfect for your needs as well. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, General Manager
Business response:
Chris, thank you for being our guest at Extended Stay America - Louisville – Dutchman. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your feedback. Please come back and see us again soon. Sincerely, General Manager
OK but could be better. No shampoo, two small bars of soap, no maid service, and no clean towels. Room was clean and newly remodeled, but did not have carpeting just an area rug.
Business response:
Thank you for taking the time to share your experience. It is great to see you had a pleasant stay, however, please accept our apologies that you were missing some amenities, which has been addressed with our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 944 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.