Extended Stay America - Louisville - Dutchman

Business response:

Thank you for staying at Extended Stay America and for the great review. We are so glad to know how much you enjoyed your stay with us and that you loved our courteous service. In regard to our rates, please note we offer affordable nightly rates with discounts for longer stays. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wendy, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable and that you liked our convenient location. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager 

Business response:

Thanks for staying at Extended Stay America. We are glad you had a good experience and that you will return here whenever your travel brings you here. Sincerely, General Manager 

Business response:

Tiffany, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Louisville – Dutchman, and we hope to welcome you back in the future. Sincerely, General Manager 

Business response:

Thanks for evaluating your stay. We are happy to read you had an overall pleasant visit. That being said, we are sorry your room does not live up your expectations. Your concerns will be shared with the maintenance team so that they will be more diligent in their efforts. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager 

Business response:

On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations with your room. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager 

Business response:

Thanks so much for the terrific rating regarding your visit to Extended Stay America - Louisville - Dutchman. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager