Extended Stay America - Louisville - Dutchman

Business response:

Tammy, thanks for the 5-star review of Extended Stay America. We are delighted to know our ideal location close to many attractive destinations was the highlight of your stay and that you had an excellent experience. It was a pleasure serving you, and we look forward to hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Angela, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - William, many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are truly sorry for the issues you experienced and that your room was not up to par and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will ... read more

Business response:

Daniel, thanks for being our guest. We are glad to read you had an overall pleasant visit and found us to be a good value. Having said that, we are sorry for the issue you experienced while here and regret the inconvenience these caused. Your feedback in regard to breakfast will be shared with our food and beverage team. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was a pleasure hosting you, and we ho... read more

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Usha, thank you for being our guest. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Bruce, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management