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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty! Roaches! Vomit! Didn’t stay it was disgusting!
Business response:
Dear Alise, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and... read more
This property is filthy , there is no breakfast. I decline to go to another room because my room was filthy and the front desk lady refused to check me out even though I gave her the keys to the room and left the property. So she kept my reservation open to charge me for a day I wasn’t in attendance for. Refusing to give Expedia the waiver code but my bank handle it. DONT STAY HERE
Business response:
Dear Latorya, Thank you for sharing feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The hall by the elevator was covered in something so sticky your shoe got pulled off and the elevator was filthy.
Business response:
Dear Michele, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
It was permanate residence for the people just out of jail.
Business response:
Dear Bradley, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I booked @ this motel because it was pet friendly. Booking thru expedia did not have an area about pets. So after booking & getting to motel they tell me they have my room but they did not have anymore pet rooms available. Why didn't expedia have a place about pets so the motel could have a pet room available for me?
Business response:
Dear Megan, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to contact our front desk anytime to make the most of your stay; we are always here to help! We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. We hope you will stay with us again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.